Senior Business Intelligence Analyst

Senior Business Intelligence Analyst - Internal Operations

Excellence - BIDADS

Position Overview:

We are seeking a Senior Business Analyst to join our data and analytics team, focusing on driving operational excellence through data-driven insights and solutions. This role will be crucial in supporting internal business partners, developing comprehensive reporting solutions, and fostering a data-driven culture across the organization.

Key Responsibilities:

Internal Analytics & Reporting

Design and implement a self-service data tool for internal business users

Design and maintain internal dashboards and reporting systems for tracking operational KPIs, MSA/SLA performance and key operating measures

Develop and implement metrics for measuring team performance and operational efficiency

Create automated reporting solutions to streamline internal processes

Partner with department heads to identify and track success metrics

Product development support

Training & Enablement

Lead training programs for business users on self-service analytics tools

Create documentation and user guides for internal reporting systems

Mentor business users in data analysis best practices

Build and maintain a knowledge base for common data requests and analyses

Process Optimization

Actively lead and participate in process optimization workshops

Identify opportunities for process improvement through data analysis and drive data driven decisions

Actively partner and collaborate with various internal business partners to solve complex problems, provide key insights on day-to-day operations, provide insight for future planning, growth

Implement data governance standards for internal reporting

Collaborate with engineering and infrastructure to ensure data accuracy and system reliability

Develop and maintain data quality monitoring processes

Required Qualifications:

10+ years of experience in healthcare business analytics or related field

Expertise in visualization tools (Power BI, Tableau, Looker, etc.)

5+ years of experience in healthcare/pharmaceutical analytics

Proven track record of implementing self-service analytics solutions

Strong project management and process improvement skills

Strong knowledge base of pharmacy, distribution and hub services operations models

Deep understanding of compliance and regulatory requirements

Deep understanding of Consumer and HCP

Technical Skills:

Advanced analytics and database management

Business intelligence tools (Power BI, Tableau, Looker, Domo, Metabase)

Excel (advanced level)

Deep understanding of data modeling and architecture

Healthcare and Pharmacy data structures and terminology

Ability to manage and maintain a roadmap, familiar with Agile Methodologies

Maintain current knowledge of Security, BI Tools, AI and other leading technology capabilities

Soft Skills:

Self-starter and ability to manage multiple workstreams and prioritize based off business needs

Have a strong desire to analyze, compile, create and understand data

Bring solutions and insights forward

Ability to navigate complex issues and bring a can do attitude for solutions

Excellence in training and knowledge transfer

Strong written and verbal communication

Problem-solving and analytical thinking

Team collaboration and ability to lead others

Stakeholder management

Impact & Deliverables:

Establish standardized reporting frameworks for operational metric

Enable growth and scalability through operational excellence and efficiency

Provide insights to drive data driven decision making

Reduce manual reporting effort through automation

Increase adoption of self-service analytics tools

Improve data literacy across the organization

Create scalable solutions for performance tracking

Healthcare Industry Knowledge:

Understanding of healthcare operations and workflows for Pharma, Pharmacy, Payer and Patient

Knowledge of healthcare compliance requirements

Expertise in healthcare data privacy standards

Experience with metrics, measures and KPIs used in healthcare

Education:

Bachelor's degree in Business Analytics, Information Systems, or related field

Advanced degree preferred

Relevant certifications in analytics or project management a plus

Work Environment:

Collaborative team setting

Remote position with the ability to be onsite as needed in Columbus, OH

Mix of strategic and hands-on work

Opportunity to influence data strategy

Focus on continuous improvement and innovation

Success Metrics:

Reduction in ad hoc report requests

Product flywheel output

Creation of a self-service analytics portal

Training and adoption of self-service portal

Established operations dashboards and KPIs

Documented impact and outcomes in operational effectiveness

Positive feedback from internal stakeholders on insights and ability to make data-driven decisions

Successful implementation of reporting solutions

Growth and scalability of operations

This position offers the opportunity to shape the future of our internal analytics capabilities while working with cutting-edge tools and technologies in the healthcare space.