Senior Retail Product Specialist

Within the Retail L3 IT team, and reporting to the BTQ Operations & Order Management Tech Lead, the Senior Retail Product Specialist will spearhead the development and implementation of innovative solutions for our boutiques. This includes supporting our production system, contributing to the establishment of new boutiques, and leading project management initiatives. The role leverages deep retail expertise to elevate the customer experience, enhance our existing IT template, and envision future-forward solutions.

HOW WILL YOU MAKE AN IMPACT?

As a Senior Retail Product Specialist, you will be in charge of:

Support - Retail specific hot skill tickets 50%

Resolving complex, retail-specific tickets (e.g., POS, Infrastructure) escalated from our dedicated offshore support team

Consistently meeting committed resolution dates to ensure seamless business operations and minimize disruption

Thoroughly investigating issues to provide comprehensive analysis before escalating to development or other relevant teams

Managing post-go-live activities and providing hypercare support to ensure smooth transitions and optimal system performance

Project Manager - Conducting small projects (ex: Traffic Counting solution rollout in China) 20%

Taking full ownership of small projects from inception to completion, whether managing the retail component within a larger initiative (e.g., Gemini) or leading a dedicated retail project

Proactively collaborating with other teams and groups to ensure timely delivery of expected results

Maintaining transparent communication with team members regarding project activities, potential overlaps, and offering support to colleagues, even on tasks outside the immediate project scope

Developing comprehensive project plans based on established milestones to proactively mitigate potential delays

Establishing a robust requirement tracking system with precise fit/gap analysis

Proactively escalating potential issues that may impact project timelines or budget adherence

Providing clear and concise project updates to all stakeholders and supervisors

Ensuring strict adherence to all compliance and cybersecurity protocols

Continuous Innovation 20%

Driving continuous improvement of the retail template across SAP, Richemont Retail Portal, and POS systems

BTQ Wave Support / Coordination - Creating/Deploying new BTQs 10%

Managing configuration and master data for new boutique deployments

Overseeing retail cutover processes and coordinating with other teams to ensure seamless transitions

Providing on-site support for new boutiques as needed, identifying and resolving any issues encountered during launch

HOW WILL YOU EXPERIENCE SUCESS WITH US?

Proven technical expertise in store operations, particularly within SAP Retail:

SAP SD: Sales Orders, Pricing, Outputs

SAP Finance integration

SAP & POS interface integration

SAP UI5 and Fiori Launchpad knowledge at functional level

Stock / Inventory Management (incl. transfers / Goods Receipts)

POS configuration (nice to have)

POS GK experience (nice to have)

You have excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously

You are a team player. Helping others when needed, and keeping them in the loop of the activities that may impact them

You have excellent communication and interpersonal skills with ability to build trusted relationships within the team and across the organization

Demonstrated patience and resilience in managing demanding situations, particularly within the fast-paced, 24/7 retail environment

Project management experience is highly desirable

Luxury or retail business acumen is a distinct advantage

Fluency in English is required; proficiency in French is a plus

HOW DO WE KEEP YOU SMILING?

We are a dynamic, open-minded, and curious team that thrives on collaboration. We partner with diverse stakeholders across the organization, from Maisons and Product Owners to local IT teams and functions like Supply Chain, Logistics, and Finance.

This is a fantastic opportunity to join a transformational program in a highly motivated team.

We give real responsibilities to all team members, have a strong culture of feedback and love to collaborate!

YOUR JOURNEY WITH US:

If your application is selected, we will reach out to you for an informal introductory call.

The next steps would be General and Technical interviews with the hiring Manager, and the Retail IT leadership members.