IT Support Technician

Job Description

We are in search of an IT Support Technician to join our team in Columbus, Ohio. This role revolves around providing technical assistance to end-users and maintaining IT systems within our industry. This position offers a short term contract employment opportunity.

Responsibilities:

• Address and resolve hardware, software, and network-related issues faced by users

• Manage the installation, configuration, and troubleshooting of desktops, laptops, printers, and other peripherals

• Oversee account setups, user access requests, and password resets

• Keep IT documentation updated, including user guides and troubleshooting steps

• Ensure prompt resolution of support tickets and escalate complex issues as required

• Conduct regular maintenance and updates on company systems

• Assist in managing IT asset inventory

• Communicate effectively with non-technical users and provide excellent customer service

• Aid in general conference support using platforms such as WebEx, Teams, and Zoom

• Help maintain endpoint security tools and deploy applications using enterprise tools

• Manage and improve scripts for automation and system management

• Oversee the process for operating system updates and patching.• Proficiency in Android Development

• Knowledge and experience with Cisco Technologies

• Familiarity with Citrix Technologies

• Proficient in using and troubleshooting Mac Computers

• Mastery of Microsoft software and tools

• Experience with Active Directory

• Ability to handle and troubleshoot Apple Devices

• Strong understanding of Computer Hardware

• Experience in Configuration Management

• Proven track record in managing Deployments

• Expertise in managing and troubleshooting O 365

• Familiarity with IQMS software

• Comfortable in using and troubleshooting WebEx

• Proficient in Hardware & Software Installation

• Strong understanding of computer Hardware

• Knowledge of Network management protocols

• Experience with Endpoint Security