Field Service Engineer 3

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.

Job Summary & Responsibilities

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems during the installation

Checks out and approves operational quality of system equipment versus Onto specifications

May instruct customers in the operation of the system

Serves as company liaison with customer on administrative and technical matters for assigned projects

Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers

This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and IP telephony/networking/ wireless networking

Uses professional concepts; applies company policies and procedures to resolve a variety of issues

Job Complexity

Knows and applies the fundamental concepts, practices and procedures of a specific field of specialization.

Under limited supervision, performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility.

Some evaluation, originality or ingenuity is required.

Within 2 years through the position and internal training:

Possesses and applies a broad knowledge of principles, practices, and procedures to the completion of difficult assignments, working with minimum supervision, conferring with superior on unusual matters

Has appreciable latitude for unreviewed action or decision pertaining to the installation he / she is in charge of

Acts in advisory capacity, making recommendations for continuous improvement of the organization’s business

Qualifications

B.S. in Electronics, Systems Engineering, Materials Science or Analytical Chemistry

Or undergraduate degree / vocational certificate(s) in any of above domains with 3 years of experience

Requires more than 50 % and up to 75 % of travel

Lithography tool experience, operation or technical or field service support, at either any tool vendor or customer is a plus

Preferred related experience in the semiconductor field

Preferred Skills

Proficient English skill is a must

Familiar with Windows, Microsoft Office and/or Linux

Proficient in using handy tooling, DVM, and other troubleshooting gear

Self-motivated, Proactive and Process oriented

Self-driver with forward-thinking looking consistently for continuous improvement

With metrology, inspection, and lithography tool experience

Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.

Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

R-4464