Cruise Terminal Manager (Operations Manager)

Cruise Terminal Manager (Operations Manager)

Print (

Apply

Cruise Terminal Manager (Operations Manager)

Salary

$59,393.00 - $98,237.00 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

13006

Department

Maritime Center

Opening Date

04/02/2025

Closing Date

5/4/2025 11:59 PM Eastern

Description

Benefits

Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

Cruise Norfolk, our 80,000 square foot terminal, is excited to welcome visitors to The Mermaid City. We are looking for an experienced Cruise Terminal Manager to be responsible for the daily operations of the Half Moone Cruise Center, as well as the operational aspects of Norfolk's cruise ship program. This role involves collaboration with external teams, government entities, cruise line partners, and contract teams to ensure seamless operational and customer service while continuously developing partnerships.

Department Hiring Salary Range: $59,393 - $98,237

Essential Functions

Essential functions include but are not limited to:

Directs the daily operations of the center by monitoring staff requirements, conducting building inspections to ensure facility safety, interacting with staff and guest and facilitating operations meetings.

Coordinate ship arrivals and departures

Manage overall logistics and coordination between cruise and terminal staff

Oversee all business and financial aspects including budget development, billing, tariff administration, and contracts

Provide smooth coordination between cruise line partners, terminal staff, contract teams, and government entities

Ensure all critical infrastructure, machinery and equipment meet operational standards and are maintained properly

Key responsibilities of this position include:

Operational Management/Oversight

Logistics and Coordination

Maintenance and Facility Management

Financial/Business Management

Passenger/Visitor Service

Safety and Security Compliance

Passenger/Visitor Service

Staff Supervision

Partnership Development

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent in Business Administration, Hospitality Management, Logistics, or related field.

Three years' experience in the travel, tourism, or hospitality industry preferred

Terminal management or port operations/logistics is preferred.

Demonstrated experience in budgeting/financial management is required

Additional Information & Requirements

Work Location: One Waterside Drive, Norfolk, VA 23510

Work Schedule: This is a full-time position with hours dependent on cruise schedule needs

Signing Bonus: This position is eligible for a one-time $5,000 signing bonus. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.

Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

I understand and will answer the following supplemental questions completely and thoroughly.

02

Please select the highest level of education you have completed.

High School Diploma/GED

Some College (6 months or more)

Vocational/Technical Degree

Associate's Degree

Bachelor's Degree

Master's Degree or higher

03

Is your degree in Business Administration, Logistics, Hospitality, or a related field?

Yes

No

04

Do you have experience supervising or managing teams?

Yes

No

05

If yes, how may team members were under your supervision?

None

0-10

10-20

More than 20

06

Do you have any experience with port operations, specifically cruise ships?

Yes

No

07

If yes, please describe in detail your experience.

08

Do you have experience with budget management and data analysis?

Yes

No

09

Please describe your experience with budget management and data analysis.

10

Are you a current or previous City of Norfolk employee?

Yes - I am a current City of Norfolk Employee

Yes - I am a previous City of Norfolk Employee

No - I am not a previous or current City of Norfolk employee

11

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

12

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

I am not a Veteran

I am a Veteran

I am a Disabled Veteran

Required Question

Employer

City of Norfolk

Apply

Please verify your email address Verify Email