Front Desk Concierge

Job Title: Front Desk Concierge

Employment Type: Full-Time

Location: R3 Health, 2513 S Dixie Hwy West Palm Beach, FL 33401

Office Contact Information: (P): (E):

Position Overview:

R3 Health is a dynamic and fast paced bespoke healthcare environment. We are seeking a dedicated and holistic-minded Front Desk Concierge. In this position, you are the first impression of the R3 Health experience. This role requires a warm, welcoming demeanor, a high level of professionalism, and an ability to multitask while maintaining attention to detail. You will be responsible for managing front desk operations, assisting patients with scheduling, and ensuring an exceptional experience from check-in to check-out.

Key Responsibilities:

Greet patients and guests warmly and professionally upon arrival

Manage patient check-in/check-out processes

Answer phone calls, respond to emails, and assist with scheduling appointments

Maintain a clean and organized front desk and waiting area

Provide information about R3 Health services, memberships, and offerings

Handle intake forms and ensure accurate patient records in EMR

Support clinical and administrative staff with patient flow and communication

Assist in managing inventory and retail product display at front desk

Coordinate concierge-level services, such as patient reminders, follow-ups, and personal touches to enhance the client experience

Qualifications:

Prior experience in a concierge, hospitality, or front desk role (medical office preferred)

Exceptional customer service and communication skills

Friendly, empathetic, and patient-focused attitude

Proficiency in computer programs, included but not limited to: Microsoft Office programs, adobe, google suite, and electronic health records.

Professional appearance and demeanor

Ability to multitask and work collaboratively and efficiently in a fast-paced environment.

Why Work at R3 Health?

Competitive Pay

A supportive and uplifting work environment

Access to employee wellness benefits and services

Opportunities for growth within a growing brand