IT Services Manager

-Join a well known brand within IT Services

-Excellent career development opportunities

-Leadership Role

Our client aims to redefine remote staffing through a unique matchmaking approach. Bridging global talent with American companies, our client manage team synergy, attendance, payments, and foster lasting business-staff relationships.

The Job

What You’ll Own

Oversee IT Support & Performance – Manage open IT support tickets daily, ensuring quick responses and efficient issue resolution.

Drive Key Performance Metrics – Track and improve KPIs to enhance team performance and maintain high service levels.

Foster Strong Remote Collaboration – Build solid communication channels with team members and end-users across different time zones.

Resolve Complex IT Issues – Act as the escalation point for high-level technical challenges, providing expert guidance and support.

Lead IT Projects – Manage and track IT initiatives, ensuring deadlines are met and quality standards are upheld.

Ensure Security & System Maintenance – Conduct regular system reviews, implement updates, and enforce security best practices.

Innovate & Improve Operations – Identify and implement new solutions to optimize IT processes and enhance team training.

Ideal Candidate

What You Need

Proven experience managing global IT teams with a deep understanding of remote team dynamics.

Technical expertise in Office 365, Azure, Intune, and network troubleshooting (SonicWall experience is a plus).

Strong multitasking ability, balancing various IT disciplines and projects simultaneously.

Exceptional leadership & communication skills to guide teams and collaborate across time zones.

Strategic mindset—able to manage high-level IT operations without getting pulled into daily technical tasks.

Advanced technical proficiency (must meet Level 3 Technician standards).

Passion for technology & innovation, always looking for better ways to improve IT systems and team performance.

A strong educational background in Information Technology or a related field.