Customer Support Specialist

-A role that offers a breadth of learning opportunities

-Flexible working options

-Great work culture

Our client aims to redefine remote staffing through a unique matchmaking approach. Bridging global talent with American companies, our client manage team synergy, attendance, payments, and foster lasting business-staff relationships.

The Job

What You’ll Do

Customer Support – Respond to customer inquiries quickly and professionally, ensuring all requests are handled efficiently.

Task & Account Management – Work within agency management software (training provided) to track tasks and ensure client needs are met.

Seamless Multitasking – Jump between different client accounts and responsibilities without missing a beat.

Administrative & Frontline Support – Assist clients and internal teams with both back-end tasks and direct customer interactions.

Collaboration & Accuracy – Work closely with your team to ensure all client requests are completed correctly and on time.

Record-Keeping – Maintain organized documentation for various client accounts.

Ideal Candidate

What You Need

Strong multitasking skills – Comfortable managing multiple clients and requests at the same time.

Excellent English communication – Both written and verbal, with a professional and friendly approach.

Insurance experience is a huge plus – If you have a background in insurance, that’s even better!

Proactive and detail-oriented – Able to spot priorities and handle tasks without constant direction.

Thrives in a fast-paced, team-driven environment – Works well independently and collaborates effectively.