Loan Operations Specialist

Loan Operations Specialist

Location: LatAm, Honduras preferred

Salary: $2000, up to $2300 for well qualified

Hours : 9am to 5pm EST, flexible

New Silver is a fintech company with a mission - helping to improve local communities by providing fast, convenient and flexible capital to real estate investors. We use data and technology to provide our clients with fast approvals and certainty of execution while maintaining high-touch customer service to wow them across the entirety of their journey.

Our growing company is globally located and fully remote. We are driven by our goal to be the fastest lender in the US, so we move quickly, but carefully. Innovation is the name of the game, and no idea is too out of the box for us because our motto is: Financing Outside The Box. Join our dynamic team from across the globe and help us lead the charge for real estate investors into the future!

Your Role:

We’re seeking a Loan Operations Specialist to help streamline our internal operations. This person will play a critical support role by assisting with document collection, client outreach, data entry and organization, as well as other administrative tasks across multiple departments. You’ll help ensure our loan files are complete and organized, deadlines are met, and internal processes flow smoothly.

Benefits:

Work from home, flexible hours

Fast paced startup environment, global team

Help real people succeed in business

Be a key member of a small team

Help real people succeed in business

Key Responsibilities:

Support the loan processing and underwriting teams with document collection

Reach out to clients via phone, email, SMS to help gather documents

Review and organize incoming documentation for accuracy and completeness

Assist with entering and updating loan and borrower information in internal systems

Perform general administrative tasks, such as creating folders, updating checklists, uploading documents and tracking files

Support the asset management team with loan servicing-related documentation and organization

Maintain accurate and organized digital filing systems

Track key dates, follow-ups, and escalate any delays or issues to the appropriate team member

Assist with special projects and ongoing process improvements

Qualifications:

1-2 years of administrative, operations, or data entry experience (preferably in real estate or lending)

Strong attention to detail and organizational skills

Comfortable working in a fast-paced environment with shifting priorities

C2 English with fluent conversational style

Strong communication skills (both written and verbal)

Tech-savvy with experience using tools like Google Workspace, Excel, Dropbox, or similar

Ability to work independently and collaboratively across teams

Environment and Culture:

Our days can be long, but we get rewarded for it

We are driving for growth

We are available and responsive

We are a global team of self-starters

We move fast but try not to break things

We are proud to help communities rebuild