L2 Desktop Support Specialist (Onsite - Contract Role)

L2 Desktop Support Specialist

Nashville, TN 37232 (Onsite Role)

3+ Months Contract (High Possibility of Extension based on Performance)

Responsibilities:

• Provide technical assistance with computer hardware and software

• Resolve issues for clients via phone or electronically

• Recommend hardware and/or software improvements

• Track customer issues and resolutions

• Handle tickets in a timely manner

• Experience with Service Now and AD

• Help with W7 to W10 migrations/refreshes / any windows project

• Respond to dispatched assignments via tickets or another request by end-users

• Work independently or with managers or other techs

• Have strong CS experience dealing with end-users

• Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements

• Be able to work overtime when requested or necessary

• Be able to multitask and prioritize many different projects

Qualifications:

• Previous experience in IT, customer service, or other related fields

• Ability to build rapport with clients

• Strong troubleshooting and critical thinking skills

• Positive and professional demeanour

• 3+ years of experience

• Previous ServiceNow / large ticketing exp

• Previous AD experience

• Teachable

• Able to hit the ground running

• Able to pass a drug test prior to starting