Talent Development Coordinator

Job Summary

The Talent Development Coordinator will report to the Manager of Talent Development and is responsible for administrative tasks that support the learning and development department. This includes student and new employee onboarding, LMS support and administration, project planning, instructional design, coordinating in conjunction with departmental development processes, and HR initiatives, and other duties as assigned.

Duties and Responsibilities

Support learning and development program activities including logistics for instructor led trainings (ILT), annual events/conferences.

Assist with Learning Management System (LMS) tickets, ensuring timely responses and issue resolution

Track compliance and training completion to ensure adherence to company policies and regulatory standards

Schedule and manage training sessions, workshops, and certifications

Assist with development of training material and literature

Assist with tracking new employees’ onboarding/orientation

Responsible for student onboarding for the purpose of intern/externships, and observation experiences including application process and communication

Maintain employee training records in the LMS for completion of online, in-person ILT courses, and conferences

Compile and submit training reports

Maintains training calendars, and registration data for upcoming courses and workshops.

Assist in administering program budgets for all educational programs.

Partner with Human Resources colleagues on organizational initiatives and strategy

Assist in maintaining training information on West’s intranet

Perform other related duties as assigned to support overall organization and employee development initiatives.

Qualifications/Experience:

Two-year college degree in related field with 6 years or greater experience in Learning & Development, Training, HR, or a similar role.

Experience with LMS platforms such as Absorb, or Cornerstone

Knowledge of SCORM standards and e-learning best practices

Familiarity with training program administration and compliance tracking

Basic experience with instructional design

Bilingual is a plus

Knowledge, Skills, and Abilities

Knowledge of:

Training and development principles, practices, methods, and procedures.

Effective practices around change management.

Project management principles and techniques.

Current and emerging learning technology trends and tools.

Skills in:

Learning Management System coordination including troubleshooting and resolving issues.

Microsoft Office applications such as PowerPoint, Word, and Excel.

Creating, running, and distributing reports

Exercise of tact and confidentiality in complex and sensitive situations

Effective oral and written communication.

Exercise of good judgment in decision-making and problem-solving

Planning and organizing work and managing projects.

Ability to:

Establish and maintain positive internal and external working relationships.

Communicate to a variety of audiences with diverse academic, cultural and ethnic backgrounds.

Organize and prioritize work assignments; ability to manage multiple priorities in a fast-paced environment.

Analyze situations and respond in a timely manner

Ability to apply common sense understanding

Ability to deal with problems involving ambiguous or concrete variables in routine situations.

Act as a self-starter working independently and as part of a team.

Work Environment and Physical Requirements

Work is generally performed in an office environment. Frequent reaching, sitting, walking, and standing may be required. Some outside travel may be required. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job. Occasional early morning, evening and/or weekend work may be required.