Case Manager: English/Spanish/French

Job Description

Salary: $25-$26

JOB SUMMARY: The KLEO CASE MANAGER is responsible for working with residents

to identify and address service needs including housing, benefits, health, legal, etc.

through referral or direct support under the direction of the Shift Supervisor at KLEOS

Shelter. K.L.E.O. Community Family Life Center believes in providing compassionate

and client-centered services that are culturally competent and linguistically appropriate

to all homeless residents.

KEY RESPONSIBILITIES:

ADMINISTRATIVE DUTIES

Intake new clients

Provide individual counseling for resident misconduct and connect to appropriate

supports

Works with residents and connects them to resources to ensure they arereceiving the support needed.

Shelter Intake/Exit

Shelter rules communication/enforcement

Misconduct conversations

Provides support to staff to de-escalate behavioral issues of residents

Host house meetings with their assigned floor/caseload

Prepares and reviews reports along with providing recommendations to leadership related to incidents involving residents

Support isolation needs for infectious diseases or general illness

Communication of City of Chicago and KLEO shelter policy changes in addition to utilization of databases.

Direct support to resettlement partners.

Internal reporting to ensure day/night shift is aware of incidents/identified needs

Assist as needed with special events as directed by supervisor

Ensure data collection is timely and accurate

May assist other shelters under the jurisdiction of KLEO.

Assists Residential Monitors and others as needed.

Able to perform the essential job functions consistent with the ADA, and otherfederal, state and local standards.

Excellent organizational and communication skills, both oral and written

Computer knowledge of MS Office or Google products.

Ability to work independently, prioritize tasks and meet deadlines with solid

organizational, analytical, and problem solving skills

Able to maintain regular, punctual attendance consistent with KLEO policy and procedures

MINIMUM REQUIREMENTS:

English/Spanish Fluency is preferred. Bilingual candidates must be able to fluently speak/write/read.French Creole preferred but not required

Previous experience working with homeless or at-risk community members

Knowledge and experience in providing services to at risk or members of the homeless community.

3 years of experience as a Case Manger or an Associates Degree in Psychology, Sociology, from an accredited college or university.

GENERAL PHYSICAL REQUIREMENTS

Exerting up to 25 pounds of force occasionally, and/or up to 25 pounds of force

frequently, and/or up to 25 pounds of force constantly to move objects.

CONDITIONS OF EMPLOYMENT:

Complete Background Check

Complete CPR Training

Full-time