Cisco Collaboration Specialist

Job Description

For over 35 years in business Yorktel has amassed a vast amount of comprehensive knowledge and experience, which is testament to the fact that today we employ over 450 fulltime staff worldwide, servicing our customers across 84 different countries and manage in excess of 14,000 video conferencing systems globally. Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking a Cisco Collaboration Specialist with a Cisco Voice/Collaboration CCIE certification to join our strong team of Collaboration Specialist supporting our key strategic customers. This position will work within a team dedicated to designing, deploying, supporting, maintaining and lifecycle management of a large enterprise globally customer.

Roles and Responsibilities

This position is an expert-level, advanced position within Yorktel. This position must regularly communicate answers to complex questions and respond to detailed inquiries about technical issues and how to resolve these issues. The candidate for this position must be a strong independent person, with project leadership skills. This position handles and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures.

Creation of, and provide technical input and directions regarding system architecture to the organizational business units, and end customers

Providing technical input and guidance to Project Managers during through the lifecycle of a project

Responsible for successfully completing assignments on time and within budget

Deploy and turn-up Collaboration deployments as per Designs

Attain a comprehensive knowledge of systems so as to both develop and implement technical solutions and conceptual engineering design specifications that meet customer requirements

Work directly with clients, manufacturers and staff throughout the design development and delivery process

Develop system design specifications and drawing, including but not limited to, video network diagrams and schematic drawings, limited architectural diagrams, drawings and sketches; operational capabilities narratives

Develop and conform to company technical standards and practices

Work collaboratively and cooperatively with vendors, clients, and other groups within Yorktel

Experience in the testing, troubleshooting, certification, commissioning and documentation of installed and integrated Collaboration deployments. Excellent documentation practices are essential

Ability to effectively coordinate and manage multiple projects

Excellent written and oral communications skills

Ability to interact with end-users and staff to successfully identify and document specific client requirements

Excellent customer service skills

Ability to work with others in sometimes stressful and fast-paced environment

A team player with a clear understanding or ability to learn Yorktel ’s business

Excellent problem solving skills

Responsible for knowledge of and adherence to all internal Yorktel ‘s policies and procedures

Other duties as assigned

Skills and Qualifications

High levels of Professionalism and Integrity

High ability to work with peers

Exceptional customer service skills

Exceptional written, verbal and interpersonal skills

Excellent problem solving skills

Maintain a professional attitude and appearance at all times

Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, Outlook and MS Project

Mandatory Technical Certifications

Mandatory:

Cisco Collaboration CCNP (Cisco Certified Network Professional)

Cisco Routing & Switching CCNA (Cisco Certified Network Associate)

Cisco Collaboration CCIE (Cisco Certified Internetwork Expert)

Desirable:

Cisco Routing & Switching CCIE (Cisco Certified Internetwork Expert)

Additional Requirements

May require occasional lifting (up to 50 lbs)

Requires extensive sitting, standing and walking

Domestic travel requiring multi-night stays within and at times outside the local work area

Valid passport; International travel possible

Valid driver’s license

Must be willing to complete background checks and drug tests as required by current or future contracts

Must be willing to apply for security clearances (clearances may be required to work at certain customer locations.)

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Full-time