Hotel Front Desk Attendant

Job Description

6:45 am -3:15 pm / 2:45 pm - 11:15 pm

Weekends are required

Open availability preferredCompensation:

$16 per hourResponsibilities:

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Handle customer complaints as necessary

Connect with the housekeeping department to ensure guest accommodations are ready

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Perform regular bookkeeping duties: make sure hotel guest information is current and correct Qualifications:

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

High school diploma, GED, or equivalent

Working knowledge of Microsoft Office and reservation management systems

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Has experience answering telephone calls and troubleshooting stressful situationsAbout Company

Located on the coastline of Hilo Bay, the Grand Naniloa Hilo, a DoubleTree by Hilton, is 30 miles from Hawaii Volcanoes National Park. All rooms have free WiFi.

Guest rooms offer garden, ocean, or harbor views of Hilo Bay, Hamakua Coast, or Hilo Harbor. Each room is equipped with a flat-screen TV and a refrigerator, and bathrooms are finished with German limestone. Suites boast a kitchenette.

The Grand Naniloa Hilo, a DoubleTree by Hilton, features an outdoor swimming pool and a sundeck. The Naniloa Golf Course, located within the hotel grounds and adjacent to the Grand Naniloa Hotel, offers a free round of golf daily to guests.

Full-time