Part Time CSR / Dispatcher

Job Description

Why work with us?

When Chris Mechanical Services started in 2006, we had one goal in mind - providing local families with comfort solutions that fit their lifestyle and their pocketbook. We are a family-owned-and-operated business, and for that reason, we like to create a positive and encouraging environment when you are here. At Chris Mechanical Services, we take pride in offering a unique and fulfilling work experience that prioritizes our employees' well-being and fosters a relaxed yet dynamic work environment. Here are some reasons you should consider joining our team:

Relaxed Environment - We have cultivated a supportive culture that encourages open communication, collaboration, and a friendly team environment. Our approachable management team ensures everyone feels valued and appreciated.

Many Long-Term Employees - One of the hallmarks of a great company is the loyalty of its employees. We are proud to say many of our team members have been with us for years. This is a testament to our commitment to creating a positive and nurturing environment where employees thrive and grow.

Great Work/Life Balance - We firmly believe that a healthy work/life balance is essential for overall well-being and long-term success.

Avoid Burnout - Our management team discourages overworking and ensures that workloads are manageable and realistic. We promote a stress-free work environment, allowing you to perform your best without experiencing burnout.

To learn more, please visit our website at:

What we offer:

Come gather at our annual Christmas party!

Wrap up the end of summer and celebrate with our team!

Company-supplied water bottles, Gatorade, and snacks

Career Advancement Opportunities

Sick time available per Chicago Paid Sick Leave Ordinance, 1 hour of sick leave for every 40 hours worked

Compensation: $23.00/hr to $28.00/hr, depending on experience

Hours:

Monday - Friday: 3:30 PM to 7:00 PM

Saturday: 8:00 AM to 12:00 PM

Requirements:

5+ years of experience in reception, customer service, dispatching, and/or equivalent

Advanced customer service skills

Professional phone skills

Energetic personality

Strong proficiency in MS Office

Highly organized and detail-oriented

Ability to multitask

Geographical knowledge of sales area or map reading skills

Must be able to work independently

Responsibilities:

Schedule and coordinate all service calls as calls are received

Update customer profiles as information is received

Type service contract proposals for new customers

Maintenance of the maintenance agreements, including billing, scheduling, and staging of materials, database information, and renewals

Order parts for special orders

Follow up on all pending and recommended work with customers and technicians

Part-time