Vice President, Operations

Industry: Business Process Outsourcing

Location: Vientiane, Laos (Onsite)

Job Summary:

An established organization operating at the intersection of digital services and emerging AI technologies is seeking a senior executive to oversee its operations in Vientiane, Laos. This executive role involves overseeing the entire business operation, driving the growth of technology-enabled services and ensuring operational excellence, financial performance, and local engagement. The ideal candidate will have extensive experience in scaling BPO or digital operations in emerging markets, with a strong focus on operational transformation and growth.

Main Responsibilities:

Business Growth

Develop and execute a strategic growth plan for technology enabled BPO offerings driving 20%+ year-over-year growth.

Collaborate with business development teams to respond to RFPs/RFIs and shape go-to-market strategies reflecting trends in data operations.

Lead innovation by identifying new service offerings aligned with the evolving needs of digital transformation.

Client Delivery

Oversee delivery of client engagements, ensuring excellence in project execution, SLA attainment, and client satisfaction.

Lead and mentor delivery managers and cross-functional teams, fostering a culture of ownership, innovation, and accountability.

Ensure operational scalability through process optimization, automation, and workforce training aligned with technology evolution.

Serve as a senior escalation point for key client relationships, ensuring responsiveness and proactive issue resolution.

Business Leadership

Align country-level operations with broader company goals in collaboration with global leadership.

Support cross-functional initiatives including compliance, process improvement (e.g., Lean/Six Sigma), and change management.

Drive staffing, workforce planning, and infrastructure decisions to improve client outcomes and employee engagement.

Develop and execute business strategies with clients and executive management.

People Leadership

Inspire and develop a high-performing workforce, focusing on continuous learning and internal mobility.

Engage with local institutions and external stakeholders to support broader organizational initiatives.

Maintain the companys reputation as a top employer in Laos with inclusive workplace practices and employee well-being initiatives.

Financials

Own the P&L for the Laos location, including revenue growth, cost management, budgeting, and forecasting.

Lead initiatives to improve productivity, utilization, and cost efficiency while maintaining high service quality.

Main Requirements

10+ years of senior leadership experience in technology-enabled BPO operations, or digitally enabled services.

Proven experience scaling and optimizing delivery centers in Southeast Asia or emerging markets.

Strong P&L ownership and financial acumen, including budgeting and workforce planning.

Deep understanding of operational models supporting AI workflows.

Proven ability to manage cross-cultural teams and drive employee engagement.

Track record of building and maintaining strong client relationships, including enterprise stakeholders.

Why Join our Client?

Competitive salary and performance-based bonus

Opportunity to lead digital transformation in emerging markets

Exposure to cutting-edge AI use cases and solutions

Join a purpose-driven team making an impact in the global digital services space

Chance to shape the future of data services delivery in Laos