Customer Care Specialist

Key Responsibilities

1. Lead Generation and Revenue Conversion:

• Conduct outbound calls to potential clients, presenting advertising

opportunities available on our digital screens.

• Identify and qualify leads, turning inquiries into confirmed bookings.

• Negotiate advertising packages and close deals to achieve revenue targets.

2. Inbound Call Management:

• Respond to inbound inquiries, providing information about advertisement

slots, pricing, and campaign customization.

• Assist clients in selecting the most suitable advertising options for their needs.

3. Relationship Building:

• Develop and nurture strong relationships with clients to encourage repeat

business.

• Offer tailored solutions that align with client goals, ensuring satisfaction and long-term partnerships.

4. Advertisement Coordination:

• Collaborate with internal teams to ensure timely placement of advertisements

and seamless execution of campaigns.

• Monitor and confirm that advertisements are displayed correctly and

according to client specifications.

5. Reporting and Documentation:

• Maintain detailed records of calls, leads, bookings, and client feedback in the CRM system.

• Prepare reports on sales performance, client engagement, and revenue growth.

Requirements

• Proven experience in customer service, sales, or lead generation roles.

• Excellent communication, persuasion, and negotiation skills.

• Ability to manage high call volumes and multitask effectively.

• Familiarity with CRM systems and sales tracking tools.

• A proactive and goal-oriented approach to generating revenue.