Delivery&Support Engineer

*Please note that we will review only English versions of CVs*

With our award-winning technology and trusted expertise, Grass Valley enables and empowers creators, broadcasters and media organizations to produce brilliant content that captivates audiences and connects people through the magic of media.

As the industry’s R&D powerhouse, we offer the widest and deepest range of best-in-class solutions in the industry. We are the trusted partner to many of the biggest and most creative names in the media and entertainment business as we help our customers to build successful media businesses and navigate the rapidly shifting mediascape.

About Grass Valley?

As the world continues to evolve, Grass Valley is also transforming: Creating innovative breakthrough solutions to serve customers’ changing needs and realities. We are proud that for over 60 years, our innovations have enabled content creators, broadcasters, and media organizations to produce rich, compelling content that brings the viewer even closer to the action; more engaged with the story and more connected to others.

Our people are creative, knowledgeable, passionate and dedicated, working together to deliver high quality solutions and services to customers all over the world. We are looking for our future ambassadors, technologists, thought leaders and innovators to continue this beautiful journey with us. This is your opportunity, join us!

For further information, please visit

The Role

To be successful in this role, you must have a true passion for helping and supporting and have our customers’ best interest at heart, as well as the business itself.

The main purpose of the job is:

Put our customers first by providing industry leading customer service with innovative solutions to overcome challenges faced by our customers

Apply advanced troubleshooting techniques to provide solutions to our customers' individual needs

Work directly with Grass Valley Support Account Managers and Product Experts to help reproduce and resolve customer issues

Drive customer communication

Drive projects that improve support-related processes and our customers’ technical support experience. This includes assisting customers onsite.

Write tutorials, how-to videos, and other technical articles

Work on highly complex customer problems

Provide prompt and accurate feedback to customers

Ensure all issues are properly logged within SFDC, JIRA and support programs

Prioritize and manage several open issues at one time

Prepare accurate and timely reports

Produce written designs and documentation regarding proposed or actual deployments - includes traditional as well as solutions using Grass Valley AMPP Technology

What you’ll need to be successful:

Technology Systems Knowledge:

Degree qualified or equivalent combination of skills and experience.

Understanding of Video, Broadcast production techniques

Working Knowledge of digital and analogue electronics and digital and analogue video and audio systems

Strong knowledge of Compressed & Uncompressed Broadcast Standards (2110, 2022, NDI, SRT)

Working knowledge of Broadcast test equipment (Telestream PRISM, Phabrix, IP & SDI)

Understanding of IP switch configuration and network architecture. (L2 vs L3, PTP, Multicast)

Working knowledge of server-based applications and computer networking

Working knowledge of Windows and Linux (Ubuntu)

Exposure to Cloud computing (AWS EC2, Security groups, VPC, IAM, S3 Bucket.)

Exposure to Kubernetes, docker, & K9s would be particularly beneficial.

Other Skills:

Self-starter who is excited about technology

Strong customer focus

Strong multi-tasking skills

Fluent in Italian

Ability to travel to and work at customer sites on a regular basis if required - 4 days every 2 weeks.

Solid research skills with an emphasis on finding and using information quickly.

Proven ability to function as a part of a team

Excellent written and verbal communication skills

Proven ability to meet deadlines

Be hardworking, organised, team orientated and be able to work under pressure

Working Knowledge of Grass Valley Live or Networking Products

Exposure to Virtualization (VMware, Xen, Hypervisor)

Knowledge of Storage Systems

Exposure to Virtualization technology experience (Kubernetes, docker, k9s,VMWare, Xen or KVM)

Knowledge on & with IPsec, VPN, Load Balancing, Iperf, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools

Exposure to security concepts / best practices Grass Valley offers competitive compensation packages in an energizing and supportive work environment.

This job description is intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

Grass Valley is an equal opportunity employer and makes employment decisions without regard to gender, marital status, race, religion, colour, age, disability, sexual orientation or protected veteran status.