Server Assistant - Streeterville (Seasonal)

Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.

Assure that all bars are kept in proper working conditions. To provide all supplies needed for bar prior and during all functions and events as per Beverage Supervisor and Captain request. Assure to restock any and all beverages after all function. Knowledge of consumption reports and assists with monthly beverage inventory and organization of beverage storeroom.

Essential Functions and Responsibilities

Provides support to the Bartender and Beverage Server in all aspects of service by stocking all service areas and maintaining adequate supplies through out the shift, cleaning and stocking all glassware: assisting with service of beverages; transportation of food trays to/from dining room, assist with cleaning all public areas.

Participates in monthly inventory

Stocks and maintains supplies in all service areas

Inspects and prepares all service ware prior to use

May assist Server by removing soiled glasses and plates for large parties and during periods of heavy volume

Cleans and stocks glassware

Maintains cleanliness and sanitary condition of lounge and service areas

Assist in completion of post shift clean up and side work duties

Maintain clean and organized storage space

Regular attendance in conformance with standards

May be required to work varying schedules to reflect business needs of the hotel

Required to attend all training sessions and meetings

Ability to perform “Physical Requirements” and “Mental Effort Requirements” as explained below.

Supportive Functions and Responsibilities

Promotes and applies teamwork skill at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to all guests, management and fellow employees

Attends appropriate hotel meetings and training sessions

Interacts daily with all captains to review events of the day

Maintains current knowledge of all popular alcoholic beverages and cocktail recipes

Stocks portable bar with required mixers, alcoholic beverages and related supplies

Prepares all necessary mixers and garnishes prior to start of service and during shift as needed

Sets up bar service area with all necessary glassware and supplies prior to start of service "Mis en Place"

Greets guests in a polite professional manner according to Loews standards

Determines guests needs and suggestively up-sells beverages so as to enhance the guest experience

To assist in the quality service of alcoholic & non-alcoholic beverages to guests, ensuring that the standards of service as set out by Loews Hotels

Breaking down of equipment and returning stock to the storage areas

Perform other related duties as assigned or requested by supervisors/managers

Records all aspects of guest order accurately

Monitors guest consumption to prevent over indulgence and ensure safety

Inventories all beverages and operating supplies, orders replacement items as needed

Performs all closing duties, secures all inventory and supplies

Performs monthly inventories

Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Qualifications

Basic knowledge of Wine & Spirits, and food

Polite, friendly and helpful to guests, management and fellow employees

Exceptional guest service skills

Ability to stand, stoop, bend and lift items weighting up to 50 pounds repetitively during and entire shift

Certifications: "Certified Food Service Manager", "TIPS" or equivalent

Effective leadership, management, organizational and communication skills

Exceptional guest service skills

Ability to speak, read and write the English language

Ability to stand, stoop, bend repetitively during entire shift

Ability to work flexible schedule to include weekends and holidays

Education:

High School Diploma or equivalent

Experience:

One + years of experience as a Barback in a high volume, upscale Hotel or Free standing lounge environments

The wage for this position is $18.54.

Visit this site to view benefits this role may be eligible for based on classification:

Loews Hotels Benefits

R0073271