Phlebotomy Supervisor

JOB SUMMARY

Under Direct Supervision of Laboratory Manager and Laboratory Director the Phlebotomy Supervisor is responsible for specimen collection operations including venipuncture, culture collections, and specimen processing. The Phlebotomy Supervisor is directly responsible for training, scheduling, and day-to-day operations. The Phlebotomy Supervisor is a subject matter expert in knowledge and mastery of collection techniques, site selection, aseptic techniques, and processing steps.

The Phlebotomy Supervisor strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care.

PRIMARY JOB RESPONSIBILITIES

High level understanding of insurance information, patient demographics, and diagnostic coding for laboratory testing.

Communicates messages between the hospital staff and clients/patients with accuracy, professional courtesy and timeliness.

Obtains laboratory specimens from patients within guidelines of acceptable laboratory policy and procedure (venous, capillary, arterial, etc.).

Properly processes specimens as required for shipment to the hospital laboratory and reference laboratories.

Delivers specimens and covers courier duties when necessary.

Performs point of care procedures as established by the Laboratory Leadership following CLIA 88 Waived Tests guidelines.

Routinely checks orders and judiciously utilizes supplies.

Guides newly hired trainees through the phlebotomy training program. Maintaining the most up to date policies and procedures for the phlebotomy department.

Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.

Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of patients served on his/her assigned unit. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the unit's and division's policies and procedures.

Demonstrates job related aspects of patient safety to assure a safe environment, safe and effective use of equipment and technology, and decreased risk of potential adverse patient occurrences. DEPARTMENTAL AND ADDITIONAL JOB RESPONSIBILITIES

Responsibility for inventory management at the core laboratory as well as outpatient collection locations.

Other duties as assigned JOB SPECIFICATIONS

EDUCATION

High School Diploma Required

Phlebotomy Training Required EXPERIENCE

Three years recent phlebotomy experience (arterial, capillary, and venous). Demonstrated ability to handle responsibilities without direct supervision. Experience with Satellite operations and NIDA and NON-NIDA drug-screen collections. Must have valid Michigan Driver's License with good driving record. Has proven initiative, ability to maintain excellent public relations during high-volume workloads, and is service-motivated. ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS

Able to travel independently throughout all Memorial Healthcare facilities.

Small motor skills required for operating modern computer, office, and telephone equipment as utilized by Memorial Healthcare (MHC).

Capability to bend and lift up to 50 lbs. of materials and supplies. ESSENTIAL TECHNICAL ABILITIES

Proficiency using modern office, computer and telephone equipmentas used by Memorial Healthcare. ESSENTIAL MENTAL ABILITIES

Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations.

Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws. ESSENTIAL SENSORY REQUIREMENTS

Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.

Able to hear for work-related purposes. Able to distinguish color for work-related purposes. INTERPERSONAL SKILLS

Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.

Required to remain calm when adversity is encountered.

Open, honest, and tactful communication skills.

Ability to work as a team member in all activities.

Positive, cooperative and motivated attitude.