Senior Dispatcher

Location

Wilmington

Position Requirements

Skills & Abilities:

Strong organizational and time management skills

Ability to work under pressure in a fast-paced environment

Ability to make quick decisions and handle emergencies effectively

Proficient in Microsoft Office Suite and dispatch software tools

Ability to maintain a calm and professional demeanor during stressful situations

Physical Requirements:

Ability lift up to 40lbs, stand for long periods of time, push or pull up to 40lbs.

Flexibility to work irregular hours or shifts, including weekends and holidays as needed.

Division

Optima Courier Inc

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Shift

Days

Full-Time/Part-Time

Full-Time

Description

Job Description:

As a Senior Dispatcher, you will be responsible for overseeing the coordination of transportation operations, ensuring timely and efficient delivery of goods and services. You will be instrumental in optimizing routing, managing driver schedules, and resolving logistical issues, all while maintaining excellent customer service standards.

Key Responsibilities:

Lead Dispatch Operations: Supervise and coordinate daily dispatch operations, ensuring smooth communication and operational efficiency.

Driver Scheduling: Assign and schedule drivers based on route requirements, driver availability, and customer needs to optimize fleet usage.

Route Optimization: Plan and adjust routes to ensure the most efficient and cost-effective transportation, considering traffic conditions, weather, and customer timelines.

Monitor Fleet Performance: Track and monitor vehicles in real-time, ensuring that all deliveries are completed on time and in compliance with safety regulations.

Customer Communication: Communicate directly with customers to provide updates on delivery status, address concerns, and ensure service satisfaction.

Problem Resolution: Handle operational challenges such as delays, accidents, and equipment malfunctions, quickly resolving issues to minimize disruption.

Compliance & Safety: Ensure all drivers adhere to transportation laws, safety standards, and company policies, including DOT regulations.

Training & Mentorship: Provide leadership and guidance to dispatchers, training them on operational procedures, customer service expectations, and problem-solving techniques.

Documentation & Reporting: Maintain accurate records of deliveries, driver activity, and any operational issues for reporting and analysis purposes.

Collaboration: Work closely with the operations, maintenance, and customer service teams to ensure seamless coordination and service delivery.

Qualifications:

Experience: Minimum 5 years of experience in dispatching or a related role within the transportation industry.

Leadership Skills: Proven experience leading and mentoring a team, with a strong ability to manage multiple tasks and prioritize effectively.

Technical Proficiency: Familiarity with dispatch software, GPS tracking systems, and routing optimization tools.

Communication Skills: Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with drivers, customers, and team members.

Problem-Solving: Strong analytical and troubleshooting abilities, with a proactive approach to resolving logistical challenges.

Knowledge of Transportation Regulations: Knowledge of DOT regulations, safety compliance, and operational best practices.

Position

Senior Dispatcher

Exempt/Non-Exempt

Non-Exempt

Hiring Manager(s)

Joan Darling

This position is currently accepting applications.