Veterinary Practice Manager

Veterinary Practice Manager

Location: NVC-Nederland

Position: Full-time, Competitive Salary ($70K+ DOE) + Annual Bonus

About Us

Neighborhood Veterinary Centers provides compassionate and high-quality care to every pet that walks through our doors. Our mission is to inspire pride in the communities we serve, while raising the standard of animal care. NVC-Nederland is a16,000 sq. ft. facility delivering emergency, advanced soft tissue, orthopedic, neuro, and general wellness care for pets. Our facility is equipped with the latest technology and equipment that our industry has to offer.

Our team’s continuous dedication has rewarded us with remarkable growth, and NVC-Nederland now employees more than 70 employees. Our team’s success has not gone unnoticed, rewarding us as the winner of the “Best of the Best in Southeast Texas” for best veterinary practice and best veterinarian for five consecutive years.

Requirements

At least 5 years of employment with applicable experience

Can stay calm under pressure and support team during periods of high stress.

Works efficiently and has strong time management skills

Has a thorough understanding of each clinic positions’ job requirements and is available to fill in when needed.

Invested in personal growth through CE or other opportunities

The General Practice Manager (GPM) is responsible for the day-to-day management and efficient operation of the General Practice division of NVC - Nederland. The GPM reports directly to the Hospital Administrator (HA). They directly oversee the General Practice (GP). GPM is able to delegate responsibilities at their discretion; however, they remain solely responsible for ensuring that delegated tasks are completed.

Schedule

The GPM may be required to work irregular hours. It is estimated that a minimum of 45 - 50 hours per week will be required. The GPM is subject to working overtime and weekend shifts; at least one weekend per month is required and, if other options have been exhausted, filling in for absent team members as needed. The GPM is available to take emergency calls overnight and on the weekends as needed.

General Expectations

Directly oversee and manage the exam room technicians and reception teams.

Actively work with the teams you manage

Administrative/Teams work ratio should be 40/60

Address and resolve client service issues, client complaints, and unfavorable reviews for the general practice

Human Resources

Work with the HA, Operations Team, and other Managers to recruit, interview and hire new employees

Onboard new employees

Manage personnel training and development programs including safety training

Establish work schedules for staff

Maintain GP doctor schedule

Manage Interns/Externs schedule and applicable preparations for their arrival.

Contribute to/conduct monthly staff meetings

Conduct annual employee performance reviews

Mediate internal disputes between team members

Discipline/discharge employees

Establish a positive work environment and culture

Explore ways to keep staff engaged and motivated

Fill out and submit Workman’s Comp claims and relevant paperwork.

Laws and Ethics

In coordination with the HA and Operations Team, understand and ensure compliance with appropriate regulatory agencies such as AAHA and OSHA, including monitoring hospital violations and dangerous situations, documenting and reporting accidents and filing appropriate reports.

Understand and ensure compliance with appropriate regulatory agencies such as the DEA, including appropriate record keeping as well as storage and disposal of controlled drugs according to DEA regulations.

Understand and ensure compliance with Employment/Labor Law

Understand and ensure compliance with the legal and ethical guidelines surrounding confidentiality of staff, clients and patients

Marketing & Client Relations

Establish client communication protocols and facilitate client retention and satisfaction

Monitor client retention

Assist and manage client complaints. Record client complaints and end results in the patient experience google sheet.

Obtain/report client feedback on service

Respond to client questions

Develop, manage and maintain any reminders needed for new products or services

Organization of Practice

Assist the Inventory Team in management of inventory and vendors

Maintain thorough, accurate, organized and easily searchable files and records

Maintain spreadsheet that lists all Vendor and Contractor information with logins shared with upper management

Contract for repair/maintenance of equipment, building, grounds

Establish protocols for daily facility maintenance

Establish policies for use of technology in the practice, including computer networks

Act as a liaison between the practice and professional advisors (accountants, insurance agents, consultants)

Maintain protocols for hospital procedures and risk management plans

Financial Management

Work with the HA and Operations Team to analyze practice and financial reports

Work with the HA and Operations Team to achieve budget goals and develop long-range fiscal plans

Establish and enforce client and employee credit policies

Work with the HA and Operations Team to conduct pricing analysis and monitor and update pricing

Assist in oversight of daily and monthly banking procedures

Critical Competencies

Decision Making

Integrity

Critical & Strategic Thinking

Planning & Prioritizing

Oral Communication & Comprehension

Writing Skills

Analytical Skills

Compliance

Resourcefulness

Continuous Learning

Resilience

Adaptability

Leadership

Employment Type: Full Time

Years Experience: 5 - 10 years

Bonus/Commission: Yes

Full-Time