Call Center Agent

Call Center Agent

Department: Vibes And Verbs

Employment Type: Full Time

Location: Columbus, OH

Compensation: $42,000 - $55,000 / year

Description

Job Description:

We are looking for a dedicated and customer-oriented Call Center Agent to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and provide solutions that enhance their experience. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering outstanding service.

Key Responsibilities

Responsibilities:

Handle incoming calls and respond to customer inquiries professionally

Provide accurate information about products and services

Resolve customer concerns efficiently and effectively

Process orders, applications, and account updates

Maintain detailed records of customer interactions

Collaborate with team members to improve service quality

Meet performance targets and service level agreements

Follow company policies and procedures to ensure compliance

Skills, Knowledge and Expertise

Skills & Qualifications:

Previous experience in a call center or customer service role preferred

Strong verbal and written communication skills

Ability to handle a high volume of calls professionally

Excellent problem-solving and decision-making abilities

Attention to detail and strong organizational skills

Proficiency in computer systems and data entry

Ability to work in a fast-paced environment

High school diploma or equivalent required

Benefits

Benefits:

Competitive salary

Opportunities for career growth and advancement

Comprehensive training and ongoing support

Health and wellness benefits

Paid time off and holidays

A positive and team-oriented work environment