SCADA Systems Engineer

Position Summary

Supports business objectives through the following specialty areas: Supervisory Control and Data Acquisition (SCADA), Telecom, Fiber Communication, Control Systems, Communication Systems, Third-part application support.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

Acts as corporate support for all SCADA and Controls applications across departments

Handles day to day administration, monitoring and support of the SCADA and control systems (data historians), devices and field communications infrastructure.

Ensures proper installation, operation, maintenance and support of Verdun’s Data Historians and associated hardware and software

Manages and maintains SCADA/Automation processes and reports

Develops and maintains enterprise level reporting for system analysis use.

Sets up and maintains all user access and security role changes for the SCADA systems

Sets up and maintains DR (disaster recovery) processes for the control systems.

Oversee vendor resources on projects

Assists in the implementation of new software/systems

Provide functional and/or technical direction/assistance for assigned applications.

Monitor incoming service requests and incidents for assigned application(s)

Investigate and diagnose service requests or incidents per their priority/rank and identify the resolution and/or issue

Work directly with users to identify and resolve issues adversely impacting business processes

Define/develop technical solutions ensuring considerations for system stability, performance, and ongoing maintainability

Identify solution alternatives to address issues raised throughout service request or incident lifecycle

Utilize 3rd parties and vendor support as defined within existing support arrangements and escalate additional (billable) support to appropriate IT management for approval

Adheres to and champions the IT Governance programs (e.g., change management, communication, and release management)

Complete high-level designs and associated estimates to meet defined requirements

Monitor application backlog (service requests, incidents) and keep open items updated with current efforts

Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracy

Develop documentation and provide training to users as appropriate

Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications

Provide input to IT Project Management Office to support clear and concise requirements definition

Assist team members handling major incidents for assigned applications; identify the root cause and short- or long-term solutions

Informally mentor less experienced team members on an as needed basis

Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management

Develops customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction

Qualifications & Skills

The qualifications and skills listed below are representative of those required to successfully completed the essential duties listed above.

Education/Experience

Bachelor’s Degree in Computer Science, MIS, and/or equivalent work experience in a related field

Five (5) plus years of experience supporting SCADA applications and data historians

Five (5) plus years of experience in SCADA protocols and data communications

Three (3) plus years of experience with Windows Server and Client OS, TCP/IP networks and control networks (OT) security practices

Three (3) plus years of experience in application development or a programming language

Regular and reliable attendance

Other Skills

In addition to the basic qualifications listed above, the following other position qualifications are required

Experience with Weatherford Cygnet, Canary Labs/, and historian & time series data.

Strong written and verbal communication skills with an aptitude for problem solving

Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information

Experience delivering solutions that align with business strategies

Experience troubleshooting complicated issues across multiple systems and driving to solutions

Experience supporting resources performing user acceptance, regression and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched and closed in a timely manner

Experience providing technical solutions to non-technical individuals

Demonstrated team building skills

Ability to deal with internal employees and external business contacts while conveying a positive, service-oriented attitude

Willingness to limited travel to company field locations as required