Dispatcher

We are a fast-growing residential Electrical, Plumbing and HVAC company looking for a full-time, experienced Dispatcher. The candidate we are looking for is serious about their career and advancement. They would be the type to take initiative to complete tasks and thrive during the busy times. It's a challenging, exciting, and fun opportunity in a professional environment. If you are a team player with an upbeat personality and a positive attitude, we want to hire you!

SeaTown Electric, Plumbing, Heating and Air leads the Puget Sound market in customer service and quality work. We pride ourselves in our ability to uphold a five-star rating. We have created a company-wide culture of teamwork that exudes positivism, growth, goal setting, encouragement, achievement, and recognition.

Our office is conveniently located just off Boeing Freeway in Mukilteo.

This position is onsite and full-time Monday-Friday

Duties/Responsibilities:

Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services.

Manages large amounts of incoming phone calls from customers and technicians

Collects and enters customer information

Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.

Ensures that appropriate actions are taken to resolve customers' problems and concerns.

Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Scheduling projects for technicians

Managing scheduled projects with organization and detail

Sufficiently communicate the customers' needs to the technicians via notes onto appointment summaries

Determine whether or not the company provides the services that the customer is requesting.

Performs other related duties as assigned.

Required Skills/Abilities:

Excellent communication skills including active listening.

Service-oriented and able to resolve customer grievances.

Proficient computer skills with the ability to learn new software.

Ability to memorize scripts and company pricing for general calls

Empathetic and patient

Ability to work in a team environment

Ability to multitask with minimal errors

Reliable employee

Education and Experience:

High school diploma or equivalent.

Experience in the trades is a plus

Experience in booking appointments

Experience in Microsoft; Excel, Word, Teams, and PowerPoint

Experience in Finance or Accounting is a plus

Previous dispatch experience

Previous experience with Plumbing is a plus

Benefits:

Competitive Wages

Bonuses, average $500+ per month

Accrued PTO at 1 hour for every 40 hours worked

40 hours of vacation at 3 years and 80 hours at 5 years in addition to accrued PTO

Paid Holidays

Medical/Dental/Vision

401k with 100% company match up to 3% and 50% match up to 5%

Comfortable breakroom stocked with snacks

Opportunity for Advancement

Monthly bonuses

Ongoing Professional Training Classes

Onsite gym

Company Parties and Events

Working for a company that value all employees.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times

#SEAP

Pay Range

$25-$33 USD

About Seatown:

Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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