Manager

About the Company - Gross Polowy LLC is in search of a well-rounded, dynamic manager who wants to work at one of NY's Best & Brightest Companies, voted one of Buffalo's Best Places to Work and Healthiest Employers. We are a law firm seeking an experienced, ambitious, and highly motivated individual, responsible for overseeing the planning, directing, organizing, and supervising a legal department and staff. Able to discuss complex ideas in concise terms, both verbal/written. Excellent organizational, analytical, and time management skills are a must, as is being able to meet tight deadlines, staff development, and having excellent mentoring & coaching skills. This position is responsible for developing staff to achieve organizational objectives and build relationships.

About the Role - Foreclosure, court/law firm (motion practice, litigation, etc.), or default mortgage servicing experience is required.

Responsibilities

Manage department’s performance and productivity, regulate workflow and workload for employees

Review production reports, loan-level data, and proprietary/client systems to ensure files are moving in a timely manner; identify and define trends as necessary

Monitor loan-level workitems and productivity reports to assess error rates, define trends, and provide training/feedback as required

Field questions/problems from staff and other departments

Resolve issues and implement solutions, and ensure compliance with departmental goals

Update client status report(s) on a weekly basis as required

Attend client conference calls as scheduled

Respond to client questions, inquiries, and phone calls in a timely manner

Train staff for infrequent tasks and implement procedural changes based on internal, client, and court requirement changes

Conduct weekly/monthly staff meetings, 1:1 discussions

Administer progressive discipline process, as necessary

Oversee and drive the formulization of department procedures and manuals

Compile training plans for new hires to include weekly meetings and milestones regarding performance and learning expectations.

Additional duties as assigned and/or as business needs dictate

Qualifications - 3-5+ years’ experience as a department manager/supervisor. Foreclosure, bankruptcy, and/or mortgage title experience necessary.

Required Skills

Ability to lead and motivate departmental staff to reach departments and company goals

Solid computer skills (multi-platform) and keyboarding skills

Strong organizational skills and attention to detail

Superb time management skills

Strong comprehension and problem-solving skills

Excellent verbal, written communication and client interpersonal skills

Self-motivated and proactive individual

Ability to work in a team/peer environment to meet changing priorities and deadlines, as needed

Pay range and compensation package - $53,000 - $70,000/annually.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits). Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.