French Customer Advisor for a Global Consulting Leader - Porto

Come and work with us.

Do you want to work with a company that believes in building brighter futures?

Are you French native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in the happy and historic city of Porto?

So we have the perfect opportunity for you!

Our client is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people.

As a customer service specialist in this project, your daily responsibilities will include:

Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.

Customer relationship management and digitized processing of customer contacts, focused on health insurance.

Answer inbound calls and written communication within guidelines/goals established by the client and contact center management

Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits

Complete daily tasks as allocated in an efficient and timely manner

Maintain accuracy and security of customer information on the database

Identify and escalate issues appropriately

Compose thoughtful and accurate messages or customize prepared responses to customer emails

Research information and solve problems using available resources

Monitor and control numerous concurrent tasks in tandem

Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

Native or proficient level of French (C2) (mandatory)

Advanced level of English (at least C1) both verbal and written (mandatory)

Previous experience in customer services and/or banking/insurance is an asset.

Computer literate

Pedagogy, active listening, personalized follow-up of insured files

Ability to read, understand and explain guarantees

Ability to calculate and/or explain reimbursement calculations

Customer-oriented, willingness to provide personalized care

Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account)

Method, rigor, patience, organization, autonomy, involvement

Ability to keep calm and clear-headed in critical situations

Ability to demonstrate confidence when imparting information or dealing with troubled callers

People-oriented, value-added interpersonal skills

Strong analytical and empathic skills

Logic and mathematical calculations (arithmetic/percentage)

Experience with policy work, or help resource project management

Life experience to apply to managing situations

Early adopter of technology

Ability to put callers at ease

Makes the customers feel confident that their needs are being met

Dependable, reliable and able to perform duties with minimum supervision

Ability to interact positively with peers and supervisors

Must hold EU citizenship or valid work permit for Portugal

Be a local candidate or willing to relocate to Porto, Portugal

Benefits.

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance (after six months of employment)

Growth opportunities through various development programs

Fun and engaging company-wide initiatives, including our EverBetter wellness program

Job stability

Life-long skills and experience

Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!