Supervisor Operations

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Supervisor Operations

Full time, Colombo, Sri Lanka

You will report to Dinuka Sumithrarachchi

If you have any inquiries, please contact Janhvi Kunuku, Talent Acquisition Partner

In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.

As a Supervisor Operations, you will

Provide leadership to a team of travel consultants

Collaborate with performance data to maximize the effectiveness of the team

Develop learning programs for closing own short- and long-term competency gaps

Provide the client with the required industry information, such as low fares, exchange costs, and penalties

Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)

Monitor global distribution systems (GDS) queues daily to maintain quality control

About you

Proficiency in GDS platforms ( Sabre).

Strong knowledge of airline ticketing, fare calculations, and reissues.

Familiarity with corporate travel policies

Experience working with BCD tools.

Excellent communication and interpersonal skills to manage a team.

Problem-solving skills to handle travel disruptions, escalations, and operational challenges.

Strong leadership and coaching abilities to mentor and guide TC/STC/SME.

Customer service orientation to ensure high client satisfaction.

Analytical mindset to optimize workflows and improve efficiency.

About us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

Flexible working hours and work-from-home or remote opportunities

Opportunities to grow your skillset and career

Generous vacation days so you can rest and recharge

A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

Travel industry professional perks and discounts

An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at .

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