Control Room Operator

• To attend promptly to all calls and clients’ cases and to assist with technical & recovery jobs, in accordance with Cartrack policies and procedures

• To ensure prompt, efficient and effective support to clients’ inquiries.

Key Responsibilities:

• Monitor and respond to incoming events from tracking units by immediately contacting clients to confirm or verify that all is in order with the vehicles

• Provide support when required for none streaming issues to clients that call directly to Cartrack

• Attend to inbound calls from clients testing units or requesting positions on vehicles

• Escalate complex matters to systems support and IT- Support staff

• Coordinate all control room recoveries

• Provide weekly reports to Management

• Identify anomalies or faults from incoming cases

• Assist the Technical team during installations

• Attend to all activities during the shift.

• Must be prepared to work shifts

Education & Experience Required:

• Completed Matric

• At least one year Control Room experience

• Experience in an emergency call centre environment an advantage

• Experience dealing with clients.

ONLY APPLY IF YOU HAVE AT LEAST 1 YEAR CURRENT EXPERIENCE AS A CONTROL ROOM OPERATOR.