Project Manager EI

Location: Pittsburgh, PA, United States

Job ID: 80494

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Project Manager EI

Your main responsibilities

The preferred location for this role is Pittsburgh; however, it can be based out of any Schindler office across the U.S., with regular travel to Pittsburgh required.

Complete ownership of the relationship with a dedicated client as the dedicated National EI account manager per the contract agreement. Primary goal is to drive customer satisfaction to grow the business relationship in both portfolio units and OR, FP, and Mod lines of business.

ESSENTIAL FUNCTIONS:

Track and update maintenance activities, callback and repair work, including ETA's when needed. Will include working with dispatchers, Service Channel, work order management team, and local offices. Approx. 35% of time.

Provide weekly reports to DSG management which will include maintenance hours, callback summaries, escalator cleandown statues, compliance testing status. Approx. 20% of the time.

Assist local offices with problem resolution including escalation to FQE, when necessary for technical assistance, supply chain and/or vendors for material issues. 10% of the time

Track billings and accounts receivable and lead collection efforts including resolution of any billing issues. 10% of the time

Assist local teams in negotiating, tracking, billing, and collection of modernization projects. 5% of the time

Analyze data trends to support business cases to DSG for FP and capital planned modernization work. 5% of the time

Ensure all 100% conversion rate on NI turnovers. 5% of the time

Perform periodic MQW walks with local teams. 5% of the time

Conduct periodic meetings with DSG regional facilities managers. 5% of the time What you bring

Bachelors degree or an equivalent 5+ years of experience, preferably in the Elevator industry

Supervisory Experience is required

Strong problem-solving, time management, communication and interpersonal skills; ability to manage sensitive employee relations with proven leadership skills

Resourceful, well organized, highly dependable, efficient and detail oriented

Proficiency in MS Office suite What's in it for you?

Fully vested 401k match, up to 7% of total eligible compensation.

Competitive Medical, Dental and Vision Plans - Effective from first day of hire.

3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.

Tuition Reimbursement - Eligible after 6 months of service.

Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.

A wide range of development opportunities to boost your professional and leadership growth. We Elevate... Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

Safety: Uphold the highest safety standards for all.

Integrity and Trust: Foster honest, ethical relationships.

Create Value for the Customer: Deliver innovative, reliable solutions.

Quality: Ensure excellence in every product and service.

Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

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