Shift Leader

We are looking for Shift Leaders to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. Shift leader works closely with the team, training and coaching new and existing employees; and supports management with other tasks/projects.

Responsibilities:

Team Environment: (but not limited)

Support a respectful team environment

Communicate shift priorities, goals and results with team members

Support the training of crew members as requested

Provide coaching and feedback to crew members

Empowers the team to satisfy guests and resolve problems

Provide great guest service, resolving guest issues while being polite and respectful

Educates on the Guest Satisfaction Survey program and ensures receipt are issued with each order Operational Excellence:

Create and maintain a guest first culture in the restaurant

Resolve guest issues

Ensure Brand standards, recipes, and systems are executed

Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws Profitability:

Drive sales goals and results

Execute restaurant standards and marketing initiatives

Manage cash over/short during shift

Ensure all products are prepared according to Brand standards Skills and Qualifications:

Fluent in English

Restaurant, retail, or supervisory experience

Math and writing skills

Basic computer skills

At least 18 years of age (where applicable)

High School diploma or equivalent, preferred

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements

• Displays a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments