Student Success Coordinator

Title: Student Success Coordinator

Agency: VP STUDENT ENROLLMENT, ENGAGEMENT & SERVICES

Location: Norfolk, VA

FLSA: Exempt

Hiring Range:

Full Time or Part Time:

Additional Detail

Job Description:

Under the direction and supervision of the Director of Exploration and Student Success, the Student Success Coordinator is responsible for implementing student initiatives that support student onboarding, retention, and success. The Student Success Coordinator plays a pivotal role ensuring students and their families have a smooth and successful transition experience into the University. This position serves students in three main functional areas: orientation/new student experience, exploratory academic advising/major exploration, and student retention.

Minimum Qualifications:

Three positions will be filled from this recruitment.

Master's Degree in higher education, counseling, psychology, education, social work or relevant field; or a Bachelor's degree in stated fields with related experience equivalent to a Master's degree may be substituted.

Basic knowledge of student development and resources to promote student success.

Working knowledge of Microsoft Office Suite programs, and information systems such as Banner or a comparable program used to edit communication documents, enter and manipulate data, and produce or generate reports.

Demonstrated skill in advising and counseling.

Demonstrated ability in working with diverse student populations.

Strong interpersonal skills.

Strong verbal and written communication skills.

Demonstrated ability to interpret and explain complex rules and regulations and/or respond to routine inquiries regarding enrollment services functions such as admissions, registration or financial aid.

Demonstrated ability to build relationships.

Ability to relate effectively with students, institutional personnel, and the public.

Ability to maintain confidentiality.

Demonstrated ability to conduct workshops, seminars, and training.

Basic experience in counseling, advising or related field. Basic experience in a higher education setting, working with student focused initiatives. Additional Considerations:

Some experience using Banner SIS or a comparable program and CRM.