IT HelpDesk / Desktop support

- 1+ Year Experience in IT heldesk, desktop support

- Provide IT support to internal employees/ customers by phone and in-person

- Provide customer service by phone and in-person

- Reset passwords in Active Directory

- Enroll mobile devices in DUO

- Install software on Windows and Mac devices

- Assist customers with mobile devices (iPhones and iPads)

- Troubleshooting issues such as audio/microphone issues, failed software installs, VPN, etc.

- Answer questions about Google Workspace

- Direct customers to the IT Service Portal