MTA - Transformation Lead

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Job Description:

The Senior Director, Transformation Lead, is a strategic leadership role responsible for driving digital transformation and operational optimization while enhancing customer and employee experiences across the enterprise.

This critical role requires a strong understanding of digital technologies and their impact on business operations, particularly within the context of contact center environments.

Key Responsibilities:

Strategic Leadership

Collaboration & Stakeholder Engagement

Solution Transformation

Team Leadership

Technology Evaluation

Program Execution

This leadership position reports to the Vice President, of Contact Center Platforms & Services. The Transformation Lead will partner closely with Business Unit Leadership teams, colleagues within McKesson Technology, and other senior leaders across the McKesson organization.

Minimum Requirements

13+ years of professional experience with Business Systems in a Contact Center and 6+years of management experience.

Healthcare industry experience preferred.

Consulting experience preferred.

Critical Skills

Minimum 13+ years' experience in contact center technologies and digital strategies and executing activities that achieve organizational goals (e.g., digital transformation)

Demonstrated ability to lead and deliver complex transformation initiatives within large, matrix organizations

Strong strategic thinking, stakeholder management, and communication skills

Strong understanding of telephony systems, contact center technologies and emerging digital technologies and their practical applications

People-savvy collaborator with the confidence to manage stakeholders and routinely interact and influence an executive-level audience

Strong strategic thinking, stakeholder management, and communication skills - succinct writer and PowerPoint wizard

Additional Knowledge & Skills

Enjoy the challenge of handling shifting priorities and meeting aggressive deadlines in a fast-paced environment while constantly striving for excellence

Academic and practical experience with a wide range of automation, AI, data analysis and visualization techniques

Practical experience with Salesforce

Self-directed and able to develop team and execute work independently

Strong critical thinking, analytic and problem-solving skills

Attention to detail, solid organizational skills and proactive project management

Ability to act independently with sound business judgement

Ability to serve as an inclusive leader who motivates and develops their team

Flexibility to take on different roles and duties as required

Education

Bachelor's degree in a relevant field (ex Computer Science, Telecom, Business Administration) is required.

PHYSICAL REQUIREMENTS

General Office Demands

Travel up to 20%

LOCATION

Irving, TX (Hybrid)

Please note that only candidates authorized to work in the US will be considered for this position. Sponsorship is not available.

Relocation assistance is not budgeted for this role

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position $160,700 - $267,800

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!