Guest Experience Shift Lead

What you'll bring to the team

Join Our Team as a Guest Experience Shift Lead!

Collective Goal:

Our mission is simple: create a magical, memorable, and world-class guest experience every single day. We’re committed to making sure that everyone we welcome feels the magic and that each team member exemplifies our core values, known as The Merlin Way .

About the Role:

As a Guest Experience Shift Lead, you’ll play a key role in making the magic happen! You’ll also have the chance to develop and inspire our front-line staff, helping them deliver top-notch customer service every day.

Qualifications & Experience

What You’ll Do:

• Delegate tasks and monitor daily assignments for our front-line team

• Lead and inspire staff to be “guest-obsessed” and provide exceptional service

• Ensure adherence to all health and safety policies

• Efficiently manage guest queues and ensure the best flow during peak times

• Resolve guest concerns by collaborating with relevant departments

Training & Development:

• Lead training for front-line Hosts in areas like ride safety, food safety, profit protection, and retail standards

• Empower team members to provide outstanding service, including resolving guest issues when needed

• Evaluate performance, provide coaching, and escalate when necessary

What We’re Looking For:

• Leadership skills that motivate and inspire

• Strong communication skills to ensure seamless operations

• A passion for exceptional guest experiences

• Ability to think on your feet and tackle any challenge with a smile

• A strong commitment to health, safety, and teamwork

• Experience in managing or leading teams is a plus!

Why Join Us?

Be part of something magical!

Make a difference every day for our guests

Develop your leadership skills in a fun and dynamic environment

Competitive pay & benefits

#JoinOurTeam #GuestExperience #Leadership #MerlinWay #MagicalMoments

Benefits

Benefits of Joining Merlin Entertainments!

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.

Recognition Programs and Rewards: Celebrate your achievements and hard work!

401(k) Program: Save for the future with company matching contributions.

Tuition Reimbursement Programs: Get support for further education and career growth.

Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range

USD $16.00/Hr.

Submit a Referral (

Connect With Us!

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Location (Country-State-City) US-OH-Columbus, OH

Job ID 2025-8231

Employment Type Full-Time

Offer/Contract Type At Will (US Only)

Location Name LEGOLAND Discovery Center Columbus