Customer Service Coordinator

Here’s why you will love it here:

Reward Schemes

A people-first culture

Considering the number of learning and career advancement opportunities

The Coordinator Customer Service position will involve data entry, general clerical work, and simple communication with clients on issues related to consumer rights infringements.

Responsibilities include:

Responsible for handling all correspondence of the Manage Portfolio Services email boxes and web queues.

Record owner correspondence in the form of mail, fax, e-mail, web form, and telephone inquiries.

Assign incoming customer communications like questions, comments, and general complaints (mainly received via email or postal mail).

Ensure/update the contents of the complaint management system as well as support documents concerning the owner’s account management.

Properly categorize owner concerns and requests, and correctly sort for dispatch to the suitable groups to address

Use various software applications to record docket notes in situations where complaints or consumer mail has been received

Address Attorney Verification Requests

Daily documentation and transfer of departmental voicemails

Any correspondence and/or payment details need to be legally, ethically, and confidentially dealt with.

Help all other members of the portfolio services staff with day-to-day operations as needed.

Qualifications What are we looking for?

High School Diploma/GED

0-3 Years related experience

Organizational skills

Categories include Microsoft Office applications (Outlook, Adobe, Word, Excel).

Proper temper writing and language skills

Project Management experience