Retail Assistant Manager

Job Description

About the Role:

Join a thriving, established cannabis company (200+ employees) as we begin our next stage of growth into the Minneapolis area. We're looking for a motivated and hands-on Assistant Manager (AM) to help lead our retail store operations. As a key part of the store leadership team, you'll supervise employees, manage inventory and cash processes, uphold compliance standards, and ensure outstanding customer experience. You'll be the go-to leader on the floor—keeping the store running smoothly while mentoring your team.

Key Responsibilities:

Daily Operations & Leadership

Oversee daily retail operations including opening/closing duties

Coordinate shift coverage and staff scheduling to ensure proper coverage

Provide on-the-spot coaching, support team development, and maintain performance standards

Enforce store policies and procedures to uphold compliance and consistency

Communicate effectively with store leadership and corporate teams

Customer Service & Experience

Maintain a clean, welcoming, and service-driven environment

Support customers at every touchpoint—resolving issues promptly and professionally

Champion loyalty programs, promotions, and upselling strategies

Train staff on service best practices and ensure a strong customer-first culture

Cash & Inventory Management

Oversee cash drawer accuracy, petty cash, and EOD reconciliation

Support bank pickups, deposits, and vault security processes

Manage product receipts, restocking, audits, and vendor returns

Conduct inventory adjustments and ensure loss prevention protocols are followed

Visual Merchandising & Technology

Ensure all displays, menus, and marketing signage reflect current offerings and promotions

Maintain kiosk menus, in-store digital screens, and physical signage

Troubleshoot POS, kiosk, or display issues and report technical concerns

Staff Development & Training

Mentor new hires and support onboarding processes

Assist in delivering ongoing training for policies, compliance, sales techniques, and safety

Monitor attendance, performance, and timesheets

Support progressive discipline and provide feedback for promotions

Reporting & Compliance

Complete EOD and cash reports, labor tracking, and customer complaint logs

Report employee conflicts, policy violations, and safety concerns to leadership

Stay up to date with compliance training, SOP updates, and store policies

Qualifications:

1-3 years of retail or supervisory experience

High School Diploma or GED equivalent

Previous retail, sales and/or customer service experience

We do not require previous professional experience in the cannabis industry but would prefer the applicant be a consumer of the product

Flexible availability including weekends, evenings and holidays

This position requires the ability to perform essential job functions such as standing, walking, bending, climbing, and lifting up to 50 pounds regularly (up to 200 pounds with assistance), with or without reasonable accommodation

Must commit to coming to work sober.

Successfully pass a pre-employment criminal background check

Minimum 21 years of age

Benefits and Compensation:

Pay starts at $21.51/hr

Bonus incentives program

Employee discount includes 50% off smokable cannabis products

Perfect Attendance Incentive Program

Health, Dental and Vision insurance

Free Employee Assistance Program (EAP)

Employee Discount Program offering exclusive discounts from top national retailers

Paid Sick Leave (PSL) and Personal Time Off (PTO)

Holiday Pay for anyone working New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day

Full-time