Collections Representative

Job Description

Position Title: Collector I

Location: Phoenix, AZ 85040

Anticipated Start Date: ASAP

Job Type: Contract (approximately 5 weeks of hybrid training followed by regular hybrid work schedule)

Pay Range: $19.00/hr (entry-level) to $24.00/hr (5+ years of experience)

About the Role:

BCforward is seeking a motivated Collector I to join a Collections team in Phoenix, AZ. This role involves contacting customers regarding delinquent auto loan accounts and working to collect outstanding payments in a professional and compliant manner.

Key Responsibilities:

Locate and contact customers regarding delinquent accounts

Solicit payment arrangements and resolve outstanding balances

Receive and process customer payments

Prepare statements for the credit department when necessary

Maintain accurate and detailed records of all collection activities

Required Skills:

Strong analytical and organizational skills with attention to detail

Proficiency in Microsoft Office Suite (Excel, Access, Word, PowerPoint)

Excellent verbal and written communication skills

Ability to work independently and manage multiple tasks simultaneously

Basic math skills (addition, subtraction, multiplication, division with fractions and decimals)

Knowledge of the Fair Debt Collection Practices Act and other applicable local, state, and federal regulations

Training Schedule:

Approximately 5 weeks

Monday – Friday, 8:00 AM – 5:00 PM EST

In-office attendance required on Tuesday, Wednesday, and Thursday during training

Must pass all training exams with a minimum score of 80%

Post-Training Work Schedule:

Hybrid work model (minimum 2–3 days in-office per week)

Monday – Thursday: 2:00 PM – 11:00 PM EST

Friday: 12:00 PM – 9:00 PM EST

Rotating Saturdays (approximately every third Saturday): 10:00 AM – 2:00 PM EST

Additional Information:

Compensation is based on experience and qualificationsCompany Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Hybrid remote