Admin Assistant (Agent Services Coordinator)

Job Description

The Big Picture and Why This Position Exists.

As the Tucker Agent Services Coordinator you will be responsible for the onboarding process and act as the first point of contact for incoming new and experienced agents joining Tucker. By actively engaging the agent with a positive and thoughtful attitude, you will help ensure that agents are aware of the tools and resources at their disposal so that they can hit the ground running and grow their business.

A normal day might entail:

Managing and implementing the Onboarding and offboarding process for new and experienced agents

Acting as the liaison to MIBOR and IPLA to ensure that all agents are current with their license, fees, and required training

Updating agents’ status within INBiz as needed and send out notifications to the appropriate parties

Maintaining Agent and Team Member files and contracts

Processing agents transferring in to or out of Tucker Referrals

Maintaining and tracking various metrics on new-to-Tucker agents

Producing and creating data reports on new-to-Tucker agents

Creating and distributing the monthly newsletter to Tucker Referrals members

Administering the billing process for Tucker Referrals including invoicing, terminations, overdue bills, etc.

Performing the administrative function of the Tucker Agent Placement Program

Overseeing the annual contract renewal process

Occasionally covering the front desk according to the schedule and as needed

A variety of other things as well

This job might be for you if:

You enjoy meeting and interacting with new people

You actively look for ways to help people.

You are a genuinely positive and energetic person.

You have an eye for details

You have a strong attention to detail

You are good at earning people’s trust and working within a team.

You communicate clearly and effectively (listening is part of communicating).

You have previous experience working in an administrative, marketing, or customer service role (extra points for any combination).

Experience that would be nice but not necessary:

Google G Suite/Workspace (e.g. Gmail, Docs, Sheets, Slides, and Drive)

Real Estate Industry office work experience

HOURS: 8:30 - 5:00 pm; Monday – Friday; 37.5 hours per week.

Compensation: $22.00 to $25.50 per hour.

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Full-time