Desktop Support Technician

Job Description

Job Overview:

MetroSys is seeking a Desktop Support Technician for a six-month engagement supporting our enterprise client operations in Montana and Wyoming. Based in Helena, MT, this role requires statewide travel to support multiple office locations with desktop, laptop, and end-user IT needs. The ideal candidate will be customer-focused, self-directed, and capable of providing hands-on technical support in a fast-paced, field-oriented environment.

Key Responsibilities:

Provide Tier 1 and Tier 2 desktop support for Windows-based systems and peripherals.

Travel to offices across Montana and Wyoming to resolve technical issues and perform routine maintenance.

Support hardware and software installation, upgrades, and troubleshooting (laptops, desktops, printers, mobile devices).

Maintain documentation of service requests, troubleshooting steps, and resolutions.

Assist with imaging, deployment, and asset inventory.

Collaborate with centralized IT teams to escalate complex issues.

Deliver excellent customer service in-person and remotely to users with varying levels of technical ability.

Requirements:

2+ years of hands-on desktop support experience (Windows OS, Office 365, hardware troubleshooting).

Ability and willingness to travel across MT and WY (company vehicle or mileage reimbursement provided).

Strong understanding of networking fundamentals (IP, DNS, DHCP).

Experience with ticketing systems and remote support tools.

Must be self-motivated and capable of working independently.

Excellent communication and interpersonal skills.

Valid driver's license required.

Preferred Qualifications:

A+ or similar technical certification.

Experience working with distributed field offices.

Prior experience supporting IT needs for multi-site organizations.

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