Customer Success Specialist

Job Description

We are looking for a driven Customer Success Specialist to join our team in Plano, Texas. In this role, you will provide exceptional service to fitness club facilities hosting our products, ensuring a seamless experience for both their members and management. This is a long-term contract position that offers the opportunity to develop technical expertise while maintaining and improving our client-facing products.

Responsibilities:

• Visit fitness club facilities daily to monitor test products, interact with members using the equipment, and gather relevant data.

• Address and resolve any issues promptly, ensuring concerns from facility management are effectively handled.

• Perform maintenance, repairs, and adjustments on member-facing products and equipment as needed.

• Track and communicate product issues, client feedback, and interactions with team members to ensure smooth operations.

• Maintain detailed logs for quality tracking, application monitoring, and equipment maintenance.

• Organize and care for tools, equipment, and storage spaces to ensure operational readiness.

• Enhance your technical knowledge of company products to diagnose and resolve problems efficiently.• Proficiency in customer relationship management (CRM) tools and software.

• Familiarity with financial services platforms such as ADP.

• Experience using Avaya CMS and Epic Software.

• Ability to assist customers effectively through inbound calls and other communication channels.

• Skilled in managing billing and benefit functions.

• Competence in using various computer programs to support daily operations.

• Strong problem-solving abilities and a proactive approach to addressing technical challenges.