Help Desk Analyst II

Job Description

We are looking for a skilled Help Desk Analyst II to join our team in Manchester, Connecticut. In this role, you will provide technical support to a multi-site organization, ensuring smooth operation of applications, infrastructure, and end-user systems. This is a Contract-to-Permanent position within the aerospace industry, offering an opportunity to work in a dynamic and collaborative environment.

Responsibilities:

• Install and configure PC hardware and software to meet organizational needs.

• Manage onboarding and offboarding processes for end-users, ensuring seamless transitions.

• Troubleshoot network and hardware issues to maintain system functionality.

• Perform preventative maintenance and upgrade tasks on servers to optimize performance.

• Contribute to IT-related projects by facilitating and participating in project activities.

• Handle hands-on technical tasks as directed by the information systems team.

• Update user and technical documentation to ensure accuracy and accessibility.

• Administer third-party software systems and provide ongoing support.

• Promote a shared services approach to IT support across the business when applicable.• Minimum of 2 years of experience working in IT, with a focus on help desk support.

• Strong interpersonal skills with the ability to work effectively in a team environment.

• Self-motivated and capable of working independently with minimal supervision.

• Proficient in modern computer systems and technologies, including Windows 10.

• Excellent written and verbal communication skills in English, including the ability to document technical solutions.

• Ability to interpret technical instructions and follow detailed work processes.

• Strong problem-solving skills, including the ability to address issues with standardized solutions.

• Physically capable of meeting job demands, including lifting up to 30 pounds regularly and occasionally up to 50 pounds.