Outbound Sales Call Center Leader

Company Description:

OPOC is a strategic services provider focused on addressing the rapidly rising health benefits costs for small to medium sized employers (SMBs). The Company provides a suite of services primarily focused on health benefits, advocacy, and care navigation, driving meaningful savings for clients by reducing their benefit expenses and improving the care their employees receive. OPOC also offers HR & Payroll, Retirement Planning, and Wellness Offerings.

Position Summary:

We seek a dynamic, results-driven Director of Sales Development to lead, coach, and inspire a high-performing team of sales development representatives (SDRs). This individual will ensure daily “top of funnel” targets are met or exceeded, continuously optimize call center operations, and foster a high-energy, motivated environment that delivers world-class customer engagement.

Key Responsibilities:

Leadership & Supervision

Lead, manage, and mentor a team of 20-40 SDRs to meet performance goals and KPIs.

Conduct daily team briefings, motivational huddles, and one-on-one performance reviews.

Create a culture of accountability, enthusiasm, and continuous improvement.

Performance Management

Monitor real-time call activity and campaign progress using CRM and dialer tools.

Analyze performance metrics, generate actionable insights, and implement strategies to optimize results.

Manage scheduling, call routing, and workload balancing for maximum efficiency.

Training & Development

Enhance and implement “best in class” onboarding training and continuous skill development programs.

Develop SDR resources/tools (e.g., call scripts, objection-handling techniques, and compliance guidelines) to disseminate best practices and promote regulatory compliance.

Conduct regular quality assurance reviews and coach team members to elevate performance.

Campaign Execution

Collaborate with Sales and Marketing teams to execute successful outbound calling campaigns.

Ensure consistent messaging, brand alignment, and adherence to regulatory standards.

Reporting & Analysis

Prepare and present daily, weekly, and monthly reports on performance, trends, and forecasts.

Use data to identify high and low performers and implement individualized action plans.

Qualifications:

7-10 years of sales, marketing, or call center experience (at least 3 years of which focused on “top of funnel” sales development).

Minimum 2 years’ experience managing a high performing sales/marketing teams of at least 20 sales reps.

Experience leading/executing B2B sales, lead generation, or customer retention campaigns.

Proven track record of meeting and exceeding team sales targets.

Exceptional leadership, motivational, and interpersonal skills.

Strong knowledge of CRM systems, dialers, call analytics, and marketing best practices.

Excellent communication, coaching, and conflict resolution skills.

Bachelor’s degree preferred

Preferred Attributes:

Energetic and passionate about driving results and developing people.

Process-oriented with a focus on efficiency, quality, and consistency.

Tech-savvy and comfortable with data-driven decision-making.

Ability to thrive in a fast-paced, metrics-driven environment.

What We Offer:

Competitive compensation + performance incentives

Full benefits package including health, dental, vision, and 401(k)

Career growth and leadership development opportunities

A dynamic and collaborative team culture?.Apply now to lead a high-performing sales development team that sets the gold standard in customer engagement and sales excellence.

Company Description:

OPOC is a strategic services provider focused on addressing the rapidly rising health benefits costs for small to medium sized employers (SMBs). The Company provides a suite of services primarily focused on health benefits, advocacy, and care navigation, driving meaningful savings for clients by reducing their benefit expenses and improving the care their employees receive. OPOC also offers HR & Payroll, Retirement Planning, and Wellness Offerings.

Position Summary:

We seek a dynamic, results-driven Director of Sales Development to lead, coach, and inspire a high-performing team of sales development representatives (SDRs). This individual will ensure daily “top of funnel” targets are met or exceeded, continuously optimize call center operations, and foster a high-energy, motivated environment that delivers world-class customer engagement.

Key Responsibilities:

Leadership & Supervision

Lead, manage, and mentor a team of 20-40 SDRs to meet performance goals and KPIs.

Conduct daily team briefings, motivational huddles, and one-on-one performance reviews.

Create a culture of accountability, enthusiasm, and continuous improvement.

Performance Management

Monitor real-time call activity and campaign progress using CRM and dialer tools.

Analyze performance metrics, generate actionable insights, and implement strategies to optimize results.

Manage scheduling, call routing, and workload balancing for maximum efficiency.

Training & Development

Enhance and implement “best in class” onboarding training and continuous skill development programs.

Develop SDR resources/tools (e.g., call scripts, objection-handling techniques, and compliance guidelines) to disseminate best practices and promote regulatory compliance.

Conduct regular quality assurance reviews and coach team members to elevate performance.

Campaign Execution

Collaborate with Sales and Marketing teams to execute successful outbound calling campaigns.

Ensure consistent messaging, brand alignment, and adherence to regulatory standards.

Reporting & Analysis

Prepare and present daily, weekly, and monthly reports on performance, trends, and forecasts.

Use data to identify high and low performers and implement individualized action plans.

Qualifications:

7-10 years of sales, marketing, or call center experience (at least 3 years of which focused on “top of funnel” sales development).

Minimum 2 years’ experience managing a high performing sales/marketing teams of at least 20 sales reps.

Experience leading/executing B2B sales, lead generation, or customer retention campaigns.

Proven track record of meeting and exceeding team sales targets.

Exceptional leadership, motivational, and interpersonal skills.

Strong knowledge of CRM systems, dialers, call analytics, and marketing best practices.

Excellent communication, coaching, and conflict resolution skills.

Bachelor’s degree preferred

Preferred Attributes:

Energetic and passionate about driving results and developing people.

Process-oriented with a focus on efficiency, quality, and consistency.

Tech-savvy and comfortable with data-driven decision-making.

Ability to thrive in a fast-paced, metrics-driven environment.

What We Offer:

Competitive compensation + performance incentives

Full benefits package including health, dental, vision, and 401(k)

Career growth and leadership development opportunities

A dynamic and collaborative team culture?.Apply now to lead a high-performing sales development team that sets the gold standard in customer engagement and sales excellence.