Information Technology (IT) /Audio Visual (AV) Support

Job Description

Information Technology (IT) /Audio Visual (AV) Support

Position Summary

DarkStar Intelligence is actively seeking an Information Technology/Audio Visual Specialist to provide support to a fast-paced and dynamic education center of a government client in Quantico, VA.

Location: Quantico, VA

FSLA Status: Full-Time

Citizenship: Applicants must be U.S. Citizens

Position Type: On-Site

Clearance Level: TS/SCI CI Poly

Primary Duties & Responsibilities

Provide support to resolve IT and AV equipment issues.

Act as the "first responder" to diagnose troubleshoot, and resolve student and staff IT and AV issues, to the extent regulatory guidance allows.

Follow Government established procedures for submitting Help Desk Tickets and tracking issues to resolution.

Act as a liaison for IT issues between ISD staff, IT/AV equipment providers, and on and off-site repair/replacement services.

Qualify and perform duties as a Trusted Agent for burning CDs and moving data between domains.

Perform as an expert in ensuring compliance with all DIA policies and instructions with regard to IT.

Assist in creating plans and documentation for the purpose of software application testing and implementation, such as System Security Plan (SSP).

Minimum Qualifications

US government clearance: Top Secret /Sensitive Compartmented Information (TS/SCI)

Counterintelligence Polygraph

U.S. Citizen

Associate's Degree from a regionally accredited college or university in computer science, information technology, or engineering.

At least 5 years of experience troubleshooting IT or AV equipment issues.

About DarkStar Intelligence

DarkStar Intelligence is a Service-Disabled Veteran-Owned Small Business (SDVOSB) committed to advancing national security through mission support and tradecraft development. We prioritize both client satisfaction and employee retention, delivering high-quality, intelligence-based solutions grounded in our “Core Four” values:

Humility: We place mission success above personal recognition.

Passion: We bring enthusiasm and dedication to every challenge.

Agility: We adapt quickly to evolving operational needs.

Ownership: We hold ourselves accountable for results and uphold the highest standards of excellence.

We are mission-driven and results-oriented, striving to make our country safer through every task we undertake.

Equal Employment Opportunity (EEO) Commitment

At DarkStar Intelligence LLC, we are committed to maintaining a professional and legally compliant work environment where individuals are treated with respect and fairness. We adhere strictly to all applicable Equal Employment Opportunity (EEO) laws and regulations.

Employment decisions at DarkStar are made solely on the basis of individual qualifications, performance, and business needs. We prohibit discrimination in all aspects of employment—including hiring, compensation, promotion, training, discipline, and termination—on the basis of: Race or color, Religion, Sex (including pregnancy, sexual orientation, and gender identity), National origin, Age, Disability, Genetic information, Veteran status. Or any other status protected by applicable federal, state, or local law

Our EEO standards are embedded in all employment practices to ensure compliance, fairness, and accountability. We enforce a zero-tolerance policy for unlawful discrimination or harassment and encourage employees to report concerns without fear of retaliation.

EEO Flyer: shorturl.at/abpNX

Employee Benefits

DarkStar Intelligence provides a competitive and comprehensive benefits package to support the health, financial stability, and personal well-being of our team members.

Core Benefits for employees:

Health Coverage: Medical, dental, and vision plans

Income Protection: Life insurance, short-term disability, and long-term disability

Retirement Planning: 401(k) plan with employer contributions

Work-Life Support: Employee Assistance Program (EAP) and legal services

Paid Leave: Generous PTO, 11 paid federal holidays, and one floating holiday

Voluntary Benefits:

Legal & Identity Protection: LegalShield and IDShield

Additional Insurance: Whole life, accident, and critical care coverage

We believe in recognizing and supporting the professionals who make our mission possible. Your well-being is an investment in our collective success.

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Full-time