Virtual Outbound Support Agent

Job Description

Overview

We are looking for a proactive and personable Outbound Support Agent to follow up with existing customers, check in on their progress, and ensure they’re receiving the support they need. This role involves outreach—not cold sales—and is focused on customer success, retention, and service quality.

Responsibilities

Make outbound calls to current or recently active clients to offer support

Provide updates, answer follow-up questions, and guide next steps

Record all call activity and client notes in the CRM

Identify potential issues and escalate to the appropriate team

Deliver a helpful, solution-focused experience on every call

Qualifications

Experience in outbound calling, customer service, or account support preferred

Confident phone communication skills

Organized, with the ability to follow call scripts and record outcomes

Tech-savvy and familiar with CRM tools

Self-motivated and professional in tone and follow-through

Benefits

Fully remote position

$20–$22 per hour

Health insurance (for full-time employees)

Paid time off (for full-time employees)

Training and growth opportunities

Full-time

Fully remote