Bilingual Customer Service Admin

Job Description

LIKE WORKING IN A FAST PACED ENVIRONMENT AND INTERACTING WITH PEOPLE, AND LOOKING FOR STABILITY THEN THIS MAY BE THE IDEAL POSITION FOR YOU GREAT GROWTH POTENTIAL

SUMMARY:

Provides customer service and problem resolution to all customers/clients via face-to-face, telephone, or email. Troubleshoot and investigate customer service issues. Actively communicate with team, vendors, etc. to answer all questions, concerns and complaints. Responsible for ensuring that new tenants have an excellent move in experience. Projects a warm, emphatic, and friendly demeanor at all time when interacting with customers/clients.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Regular and predictable attendance is an essential function of this position.

• Learn and understand the company environment to provide accurate information.

• Support/communicate with customers, employees and other individuals to answer questions, disseminate or explain information.

• Handle all customer communications, as well as problem resolution to clients via face to face, telephone or email, in a friendly, professional and timely manner at all times.

• Troubleshoot and investigate customer service issues/complaints promptly.

• Coordinate with departments to ensure an accurate and timely customer feedback.

• Be proactive in problem resolution and maintain a positive attitude and promote a “value-added” attitude and capability.

• Provide concierge services to new tenants for the first two months to ensure that tenants have a great onboarding experience.

• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.

• Responsible for responses and follow-up to customer surveys

• Review files, records, and other documents to obtain information to respond to requests.

• Perform administration duties as needed

• Add new material to file records and create new records as necessary.

• Ensures that customer communications comply with federal, state, local, and/or company policies and regulations.

• Identifies, documents, and implements opportunities for continuous improvement.

• Assists with special projects as assigned.

• Perform general office duties such as typing, operating office machines and sorting mail.

• Performs other duties as assigned by management to address and provide effective support of the company’s mission, values and goals.

QUALIFICATIONS:

• High School Diploma or equivalent (college courses a plus)

• Two years plus in customer service/client related fields (fields dealing with the general public is an asset)

• Must be bilingual in Spanish

• Usage of AppFolio software a plus

• Above average people and communication skills

• Commitment to excellence and high standards

• Effective communicator with strong written and oral communication skills required

• Strong organizational, problem-solving, and analytical skills

• Position requires a positive attitude that works well under pressure, along with a high degree of professionalism

• Ability to manage priorities and workflow, proven ability to handle multiple projects and meet deadlines

• Versatility, flexibility, and a willingness to work with constantly changing priorities with enthusiasm

• Ability to adapt to a variety of people winning attitude, and dedication to ensuring customer and client satisfaction.

• Proficient in basic computer terminology and programs

• Strong interpersonal skills

• Ability to effectively communicate with people at all levels and from various backgrounds

• Good judgement with the ability to make timely and sound decisions

• Must be able to speak, read, write, and understand the primary language used in the workplace

ESSENTIAL FUNCTIONS/PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

• Must be able to work in a fast-paced environment, communicate to external and internal professional individuals and organizations, multi-task, self-starter, work with little supervision, research techniques, uphold confidentiality, and uphold a professional demeanor.

• Typing on a keyboard, data entry, filing

• Walk, stand, crouch

• Sit for prolonged period

WORK ENVIRONMENT:

• Office Environment

Excellent remuneration and package available depending on qualifications and experience.Company Description

Well-established and growing property management company located in Long Beach, CA has an immediate opening for a Bilingual Customer Service Admin.

Full-time