Desktop Analyst

Client: Leading Trench company

Role: Desktop Analyst

Location: Houston, TX

Schedule - 100% onsite

Duration- 6 Months

Pay rate: $15/hr- $ 20/hr

Job Description

Desktop / Helpdesk Analyst

Position Summary:

Provide exceptional customer support services via phone, walk-up, or support request ticket(s).

Actively monitor, action, update, and close Fresh Service support tickets within pre-defined SLA’s.

Perform onboarding and offboarding activities for employees and contractors.

Image Desktops and Laptops to prepare for deployment to end-users.

Assist with managing, maintaining, and tracking corporate assets – Desktops, Laptops, Mobile Devices, iPads, etc.

Actively monitor the Anti-Virus Portal and action alerts

Perform Active Directory management tasks

Perform O365 Management tasks

Other Day-to-Day Responsibilities:

Assist with Jamf Mobile Device Management activities.

Assist with VoIP Phone service activities.

Shipping / Receiving Hardware to/from branch locations.

Execute on assigned project task(s) and provide timely updates.

Desired Skills / Traits:

Self-Starter, Team Oriented, Pro-Active, Focused, Attention to Detail, and Willingness to Learn

Active Directory (On-Premises) Experience O365 Experience

Desktop and Laptop Imaging

Remote Computer Management Experience