Front Desk Attendant

Job Description

Benefits:

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Overview:

The Front Desk Attendant is responsible for providing excellent customer service, engaging new and existing customers, and participating in administrative tasks to ensure proper communication to customers and the Pet Services Department. This role requires strong organizational and administrative skills, knowledge of canine behavior, and a commitment to upholding company policies and procedures. The Front Desk Attendant will report directly to the Assistant Campus Director and will have opportunities for career advancement within our rapidly growing company. Pay is hourly and will be based on experience.

We are looking for both full-time and part-time roles.

Responsibilities:

Completing daily tasks as outlined by the daily/weekly/monthly department checklists

Checking dogs in and out of all GoDog services

Act as the face of GoDog, greeting customers warmly, addressing inquiries, and resolving concerns with empathy and efficiency

Procuring and maintaining vaccination records and other required paperwork

Maintaining the cleanliness of the lobby and customer facing areas

Managing reservations in accordance with availability and staffing requirements

Engaging customers to add on services or participate in package offerings

Assist in client registration, checking pets in and out, and relay critical information to kennel and daycare staff regarding feeding, medication, and scheduled services

Assisting in Daycare and Boarding and covering shifts or breaks as needed

Other duties as requiredQualifications:

1 year reception or administrative experience

1 year customer service experience

Comfort working with dogs of all sizes and personalities

Proven work ethic, organizational skills, and time management skills

Ability to thrive in a fast-paced environment

Ability to proactively identify opportunities and recommend solutions

Ability to positively interact with the animals that GoDog services

Ability to regularly move throughout the facility to continuously interact with pets, customers, and staff using physical and mental stamina

Ability to clean up bodily fluids without becoming squeamish

Capability to competently complete the tasks required of any employee

Pet First Aid and CPR CertificationAbout us:

Founded in 2018 by Jess and Ben Eberdt, GoDog offers premier pet hospitality, focusing on a dog-centric community. Our commitment is to always do what is right by the dog, the parent, and the staff, ensuring quality, cleanliness, and exceptional design. We aim to build a brand and enterprise that leaves a lasting legacy for generations.

We are seeking passionate team members dedicated to growth and exceptional pet care. Join our team and contribute to creating a loving environment for pets and their parents.

Join us at GoDog where our mission is simple: we are here for dogs.

Full-time