Lead System Engineer - Citrix

Profile required

Citrix Virtual Apps & Desktop (XenApp & XenDesktop) / VDI

Citrix ADC/NetScaler

Azure Virtual Desktop (AVD)-L2 support,Migration and terminology knowledge

Good In DNS, DHCP, VMware ESXI, vCenter, Windows 11, 2016, 2022 troubleshooting

Hands On Experience on working in design, documentation and execution of projects autonomously

Responsibilities:

Role / Job Summary –

Global Delivery: Ensure to increase focus and involvement on global delivery. Build network and relationship with all stakeholders, improve delivery, implement better utilization tracking, KM, governance, reporting, automation etc.

Identify and address the gaps and Quality issues

Collaboration: Working collaboratively with all support functions and build relations/better together working.

Innovation: Focus on process and technical innovation

Risk Management & Compliance: Ensure & Improve effectiveness and comprehensiveness (cover all risks) on PS Controls, audit findings actions closure, improve BCM readiness jointly with other teams.

Make sure that no escalations reaches management.

Point of contact on ownership topics

Be the first one to be aware of any production issue and host/provide directions to quickly restore the service.

Ensure ITIL compliance for all incidents and service calls

Ensure KPI compliance for all incidents and service calls

Manage and make sure we archive SLAs.

Conduct CIP plans to improve infrastructure stability and reduce incidents.

Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations

Manage P0, P1 and P2 tickets autonomously and provide quick solution to incidents.

Responsible for providing inputs and work on problem management to find root cause.

Good Understanding in User profile management, Ivanti products and services.

Experience in Citrix & Windows patch deployment.

Design, Install, monitor, and provide support of all functions of Citrix Systems and required associated infrastructure.

Advance Knowledge and hands-on experience of Citrix farm management, Session management, printer management, Application publishing/ decommissioning in Citrix farm, Log monitoring/maintenance.

Strong process & change management capabilities

Effective interpersonal skills

High achievement and results orientation focus

Strong stake-holder engagement & influencing skills

Excellent verbal, written & presentation skills.

Ability to mentor & groom

Self-starter & self-motivated with the ability to work independently and with a team of peers

Demonstrated ability in managing time and resources to ensure that the optimum level of efficiency and output is achieved.

Demonstrate ability to prioritize tasks and work under pressure Provide accounts with consulting on enhancing functionalities, capacity, performance, stability and availability of the existing environments

Participate and contribute actively on Technical Audit related topics whenever and wherever necessary.

Produce Documentation related to technical or SOP for all new and transition activities for smoother integration

oProactive

Taking Ownership of incidents

Ensure communication at Appropriate Level regarding Incidents or Projects progression

Self driven

Strong Technical competency for design, Build and Run (PowerShell, XenApp, XenDesktop, NetScaler, Ivanti UWM, Windows2xxx, AVD, Azure, Nutanix, Security, Vmware, Design and Build, Intune and SCCM )

Ability to design solutions and Optimize

Focus on global tasks and be ready for the EPI role

Focus on Capacity mgmt. and drive the topic as accountability topic

Able to Produce design and architectural documents

Ability to develop/coding for automation and optimization

Audit Mgmt & BCP Tests

Profile Required: ACE can help you write this job description (go/ACE)

Years of Experience –

8 years of relevant experience in Project handling and DWS services.

12 or more years of overall IT experience.

Qualification / Certification –

Ø Diploma / Degree (mandatory)

Ø ITIL Foundation (optional)

Ø Citrix certification (optional)

Ø Windows server certification (optional)

Mandatory Skills / Experience –

Design Build and Run (Automation on Powershell and API)

Strong Knowledge and Skills on Ivanti UWM, Citrix CAVD (all versions), VMware, Netscaler (MPX, VPX & SDX), Nutanix, AD and Object mgmt & GPO

Windows Operating system (All Client and server OS versions)

Azure Virtual Desktop

Proven knowledge/experience in agile and waterfall methodologies.

Demonstrated strong domain and technical knowledge.

Excellent analytical and problem-solving skills.

Self-driven and proven ability to work well with cross-functional teams.

Excellent communication, negotiation and presentation skills.

Exposure to various Operating Systems and proven expertise in scripting.

Ability to think critically and expertise of implementing a large scale global project

Good to have skills / Experience –

Project Management and Project Driving skills

Network Intermediate skills

Microsoft Office 365

Intune & SCCM

Azure Administration

Basics of Cloud Computing Architecture BEM and Zabbix Monitoring tools

Environment

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection

Why Join Us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.