Implementation Engineer

Chronosphere

Chronosphere is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing data complexity, optimizing costs, and remediating issues faster. The observability platform reduces data volumes and associated costs by 60% on average while saving developers thousands of hours. Chronosphere’s Fluent Bit-based Telemetry Pipeline optimizes and simplifies observability and security log data. The product transforms logs at the source and routes them to any destination without lock-in.

Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including Snap, Robinhood, DoorDash, and Zillow. Learn more at Chronosphere.io. Follow at LinkedIn and X.

About the Role

This newly created role will serve as a critical piece of Chronosphere’s Professional Services organization, responsible for driving execution of service requests, project engagements, and migrations from proprietary and previous-generation platforms alongside more senior Solutions Architects and other stakeholders across Chronosphere’s Customer Success organization and beyond. This role will play a significant role in building scalable, sustainable delivery of our services and solutions and is expected to develop subject-matter expertise across our capabilities and use-cases to develop and implement solutions that match our customers’ business needs.

In This Role You Will

Handle and execute service requests, project engagements, triage and diagnose incidents or issues, and assist with daily operations and delivery of the Professional Services organization

In partnership with more senior members of the team, scope, execute, and manage software/service implementations and projects with our customers and prospects

Help identify or uncover potential business or service opportunities with customers through discovery, research, and developing solution hypotheses

Support the development of services as we scale, including process, people, and technology or special projects

Serve as a subject-matter expert on our products, services, capabilities, and use-cases and applications, participating in discussions internally on product/service development

Developing and implementing Chronosphere solutions to match customer's business needs

Partner with Customer Success, Sales and Support to understand customer requirements and matching product capabilities

You Must Have

Bachelor’s degree in a technical area (e.g. Computer Science, Information Systems, Finance, Engineering, etc.)

1 - 3 years of recent and relevant work experience in a similar function, ideally in software implementation or scoping

Experience working with Sales and Customer Experience orgs delivering add-on or in a customer-facing role

Technology troubleshooting skills and interest in technology/software support

Strong communication skills, ability to explain technical concepts to non-technical users

Experience with major cloud providers (AWS, Azure, GCP) and Kubernetes

Proficiency in one or more of Python, React, Typescript, Node, Next.js, Go

Location: US-Remote

Our benefits

Health Insurance Coverage

Flexible Time Off

Competitive Salary

Stock Options

And More

Chronosphere is an equal opportunity employer. You're encouraged to apply even if your experience doesn't line up exactly with the job description. Your skills, passion, and desire to make a difference will stand out. At Chronosphere, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us at

Before clicking “Submit Application”.

To support our Diversity, Equity, and Inclusion (DEI) initiatives, we urge applicants to omit personal identifiers, including names, and any details that explicitly indicate gender or ethnicity from their applications to reduce bias. However, applying through our Applicant Tracking System (ATS) will include identifiable contact information. Although this step is optional, Chronosphere is deeply committed to DEI. We recognize that achieving DEI is an ongoing journey for us as a company, and we believe it begins with our approach to hiring.

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